Revenue Operations Manager

Pindrop

1d • $90,000 - $108,000 • Remote

About The Position

Pindrop is seeking a Revenue Operations Manager to help its go-to-market (GTM) teams plan effectively, forecast confidently, and sell more efficiently. Reporting to the Director, Revenue Operations, this Manager-level individual contributor will partner with Sales, Marketing, Customer Success, Partnerships, Deal Desk, and Finance on GTM planning, forecasting, compensation, systems, and partner operations. The role supports initiatives from discovery and analysis through design, implementation, and enablement, and its impact can grow as the employee builds expertise in the business.

The role combines analytical work with process and systems ownership. The Revenue Operations Manager will improve data and reporting, identify operational issues, develop practical recommendations, and help inform key GTM decisions. The position also supports the teams and partners who use the processes by building trusted relationships and considering how changes affect their work.

Requirements

• 3–5+ years of experience in Revenue Operations, Sales Operations, Sales Strategy, or GTM Analytics.
• Admin-level Salesforce experience, including reports and dashboards, objects and fields, validation rules, and Flows.
• Strong Excel or Google Sheets skills, including analysis and modeling for planning, capacity, or compensation decisions.
• Working knowledge of SaaS metrics and the B2B sales cycle, including pipeline coverage, conversion rates, ramp, attainment, ARR, and retention.
• Ability to take ownership, investigate data, identify inconsistencies, and make recommendations.
• Ability to build processes and infrastructure, manage multiple projects, prioritize by business impact, and consider the effects of changes on users.

Nice To Haves

• Experience at a high-growth B2B SaaS company.
• Bachelor's degree in Business, Finance, Economics, Data Analytics, or a related field.
• Salesforce Administrator certification.
• Experience with Gong, Outreach or Salesloft, LeanData, Gainsight, Highspot, Coefficient, DocuSign, Unifyr, or Tackle.io.
• Experience with SQL, BI or visualization tools, or data warehouses such as Databricks or Snowflake.

Responsibilities

• Partner with cross-functional teams on annual and in-year GTM planning, including territory design, books of business, account scoring, segmentation, and pipeline modeling.
• Analyze headcount and capacity models, including rep ramp, productivity, and coverage assumptions, and create executive dashboards that identify capacity gaps and hiring needs.
• Administer sales compensation operations, including plan documents, new-hire setup, attainment tracking, and payout support.
• Provide attainment and productivity analysis to inform compensation plan design, quota methodology, and rules of engagement.
• Prepare data and meeting materials, and manage follow-up, for weekly forecast and pipeline reviews.
• Own forecast data quality for net-new and renewal business, coordinate cleanup with sales managers, and help establish clear rules for pushing or closing deals.
• Own reporting and dashboards used by reps, managers, BDRs, and executives; analyze funnel conversion, velocity, attribution, and productivity.
• Help develop and maintain standard definitions for core GTM metrics and objects, including customer, pipeline stages, and ARR.
• Identify GTM lifecycle process gaps and develop solutions, including system requirements, user experience, and data-maintenance plans.
• Own Salesforce data quality and help design and implement improvements to the sales cycle, including stage gates, lead routing, approvals, and Deal Desk workflows.
• Support partner operations for referral, reseller, marketplace, and alliance motions, including deal registration, approvals, partner attribution, and field enablement on partner types.
• Build relationships with GTM leaders and teams, represent RevOps in working sessions, and bring feedback and data to help the Director prioritize initiatives.
• Support GTM tool and vendor management, RevOps request intake, and rollout and enablement of new tools and processes, including analysis of investments.
• Work with Deal Desk, Legal, and Customer Success on process improvements that shorten the path from quote to close.
• Use AI responsibly to improve processes and efficiency while taking ownership of final work output.

Benefits

• Unlimited paid time off.
• Remote work outside the country of residence for up to four weeks per year, subject to manager approval and company policies.
• Competitive compensation package, including RSUs for all employees.
• Generous health and welfare plans, including an employer-paid employee-only plan.
• Employer contribution to a Health Savings Account.
• Low-cost vision and dental plans for employees and their families.
• Paid parental leave for birth, adoptive, and foster parents.
• One year of diaper delivery for a new addition to the family.
• Recurring monthly phone and internet allowance.
• Enhanced fertility and GLP-1 benefits.
• Annual Learning & Development stipend for professional growth, skill-building, certifications, and continued education.
• Regular team on-sites, company-wide events, and intentional in-person gatherings.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level