Revenue Operations Manager

GoGift•Town of Denmark, NY

About The Position

GoGift is seeking a commercially minded, analytical and hands-on Revenue Operations Manager to strengthen and scale its commercial operations. Reporting directly to the CRO, the role is the operational counterpart to the commercial leadership team, translating commercial strategy into effective processes, systems, reporting and execution. While the CRO owns the overall go-to-market strategy and revenue targets, the Revenue Operations Manager owns the operational framework that enables the organization to deliver against them. The role focuses on improving commercial productivity, increasing revenue visibility and building scalable processes to support international growth. It combines commercial understanding, analytical capabilities, systems ownership and continuous process improvement. The manager owns the Internal Tooling & Self-Service domain and a coherent improvement roadmap across Zoho, Dixa and selected internal tools; supports revenue planning and performance; implements workflow and automation improvements; and improves the B2B buying and API integration journey. The position works closely with Sales, Business Development, Account Management, Customer Care, Marketing, Finance and Tech, and supports the CRO and commercial leadership team on strategic initiatives, new market launches and improvements to the go-to-market operating model. Success includes more predictable commercial performance, improved sales productivity, stronger automation and data quality, a smoother B2B and API onboarding experience, and reduced manual work as GoGift grows internationally.

Requirements

At least 3–4 years of experience in Revenue Operations, Sales Operations, Business Operations or similar roles.
Strong understanding of commercial processes, sales funnels, forecasting and performance reporting.
Hands-on experience with CRM platforms.
Strong analytical skills, including advanced Excel or Sheets.
Ability to translate business needs into practical system and process improvements.
Structured and proactive, with the ability to take ownership and drive initiatives across teams.
Strong communication and stakeholder management skills.

Nice To Haves

Experience in SaaS, e-commerce, marketplaces, fintech or technology-driven businesses.
Experience with Zoho, Salesforce or HubSpot.
Experience with workflow automation and tools such as Power Platform.
Experience with SQL or business intelligence tools.

Responsibilities

Support the CRO in translating commercial strategy into operational plans, forecasts and measurable KPIs.
Own operational processes for pipeline management, forecasting and commercial performance reviews.
Monitor funnel performance, conversion rates, sales productivity and revenue performance.
Develop dashboards and reporting that give commercial leadership clear visibility and actionable insights.
Support capacity planning, account segmentation and commercial target setting.
Own the Internal Tooling & Self-Service domain, including its backlog, existing commitments and improvement roadmap.
Own a coherent improvement roadmap across Zoho, Dixa and selected internal tools.
Improve commercial workflows, processes and systems continuously.
Act as the internal business product owner for go-to-market systems, ensuring data quality, automation, adoption and operational efficiency.
Identify process friction and translate operational needs into clear business requirements.
Implement improvements through configuration and native automation in Zoho, Dixa and Power Platform.
Identify opportunities to reduce manual work, improve workflows and increase operational scalability.
Define and coordinate technical requirements for integrations, custom development and production data access, with delivery handled by Tech or external partners.
Coordinate improvement rollouts and measure adoption, usage and realized business benefits.
Improve the B2B buying and API integration journey.
Own integration onboarding, self-service information and client change notifications.
Reduce manual touchpoints and operational friction for B2B and API customer segments.
Collaborate with Sales, Business Development, Account Management, Customer Care, Marketing, Finance and Tech.
Support the CRO and commercial leadership team on strategic initiatives, new market launches and improvements to the go-to-market operating model.
Translate data, business needs and operational insights into practical solutions and measurable improvements.