Revenue Operations Manager

D2L•Toronto, ON

30d

About The Position

The Revenue Operations Manager plays a critical role within the global Revenue Operations team, driving scalable, AI-powered, data-driven excellence across the sales and go-to-market ecosystem. This position is responsible for delivering key business insights to accelerate revenue growth and optimizing processes that enhance daily marketing, business development and sales execution while fostering long-term scalability and efficiency. A primary focus of this role is providing strategic business value to marketing, business development and sales leadership through actionable insights and advanced performance analytics that support informed decision-making and maximize revenue outcomes. The Revenue Operations Manager ensures the integrity and accuracy of CRM data—including leads, pipeline, accounts, and contacts—enabling reliable reporting, planning, and strategic initiatives. As an advanced Salesforce expert, you guide Sales, BDR, and Marketing teams in effective CRM utilization, account management, and training, ensuring alignment across global GTM teams and cross-functional partners. Additionally, this role spearheads AI-driven advancements by leveraging automation and intelligent analytics to streamline workflows, improve go-to-market motions, and enhance operational agility. This role requires close collaboration with stakeholders across Business Development, Sales, Marketing, Finance, and IT to align systems and processes with business objectives. The ideal candidate possesses a deep understanding of campaigns to lead to opportunity conversions, strong analytical mindset, a passion for operational excellence, and the ability to translate complex data into clear, actionable insights that drive business success.

Requirements

Strategic Thinking: Ability to connect operational activities to broader business goals and long-term growth strategies.
Analytical Rigor: Skilled in building models, interpreting data trends, and identifying root causes to drive informed decisions.
Operational Excellence: Strong process orientation with a focus on scalability, repeatability, and continuous improvement.
Influence & Collaboration: Builds strong cross-functional relationships and drives alignment across diverse stakeholders and leadership levels.
Executive Communication: Presents complex data and strategic recommendations clearly and persuasively to senior leadership.
Change Leadership: Effectively manages change by aligning stakeholders, communicating clearly, and driving adoption.
Project Management: Balances multiple priorities and initiatives with strong organizational and time management skills.
Adaptability: Thrives in a dynamic environment with shifting priorities and evolving business needs.
Salesforce CRM: Advanced-level proficiency, including troubleshooting, and process optimization.
Excel & Data Modeling: Expert-level Excel skills (e.g., VBA, advanced formulas, pivot tables) for building scalable models and dashboards.
Sales & Marketing Tech Stack: Familiarity with tools such as Marketo, Pardot, Leandata, ZoomInfo, Outreach, Salesloft, Gong, Terret, Cloudingo, Ringlead and Chorus.ai to support BD, Sales and Marketing execution and insights.
Presentation & Visualization: Expert in Microsoft PowerPoint and data visualization tools (PowerBI, Tableau) to communicate insights and recommendations effectively.
Collaboration & PM Tools: Proficient in tools like Microsoft Planner, Trello, Confluence, and similar platforms for project tracking and documentation.
Education: Bachelor's degree required, preferably in Business, Analytics, or a related field.
Revenue Operations & GTM Experience: 7+ years in Revenue Operations, Sales, Marketing, or Business Operations within a fast-paced, high-growth environment.
Process Optimization & Change Management: 5+ years leading scalable process improvements, workflow automation, and organizational change initiatives across cross-functional teams.
Strategic Analysis & Executive Reporting: 5+ years conducting deep analysis, developing predictive models, and delivering actionable business insights to senior leadership.
SaaS Industry Expertise: 5+ years working within the SaaS sector, with a strong understanding of sales motions, pipeline management, and data-driven decision-making.
AI Knowledge & Application: Understanding of AI-driven technologies, with experience utilizing AI for process automation, analytics enhancement, and operational efficiency improvements.

Nice To Haves

Marketing Cloud/Pardot knowledge a nice to have.

Responsibilities

Strategic Business Partnership: Serve as a trusted advisor to Marketing, Business Development, Sales and Revenue Operations leadership, delivering insights and recommendations that drive revenue growth, improve pipeline health, and support strategic planning.
AI Utilization & Innovation: Drive AI adoption and application to enhance pipeline and process efficiency, analytics precision, and business outcomes.
Scalable Process Design: Lead the development and optimization of scalable, repeatable processes that enhance sales productivity and operational efficiency across global teams.
Advanced Analytics & Forecasting: Support the evolution of models to support key areas within RevOPs, such as pipeline efficiency, velocity and conversion, forecasting, territory planning, and performance tracking. Translate complex data into actionable insights that inform executive decision-making.
Cross-Functional Project Leadership: Manage high-impact projects across Business development, Sales, Marketing, Finance, and IT. Ensure alignment of tools, data, and processes with business objectives and operational scalability.
CRM Governance & Data Integrity: Champion CRM best practices and data hygiene to ensure accurate, reliable data for reporting and strategic use. Act as a key stakeholder in system enhancements and governance.
Change Management & Enablement: Lead change initiatives with structured communication, stakeholder engagement, and enablement strategies to ensure successful adoption of new tools and processes.
Operational Insights & Reporting: Deliver executive-level reporting and dashboards that provide visibility into key performance metrics, sales effectiveness, and operational bottlenecks.
Training & Knowledge Sharing: Partner with Sales Enablement to deliver training and documentation that supports adoption of systems and processes, ensuring teams are equipped to operate efficiently.

Benefits

Impactful work transforming the way the world learns
Flexible work arrangements
Learning and Growth opportunities
Tuition reimbursement of up to $4,000 CAD for continuing education through our SkillsWave Program
2 Paid Days off for SkillsWave-related activities like exams or final assignments
Employee wellbeing (Access to mental health services, EFAP program, financial planning and more)
Retirement planning
2 Paid Volunteer Days
Competitive Benefits Package
Home Internet Reimbursements
Employee Referral Program
Wellness Reimbursement
Employee Recognition
Social Events
Dog Friendly Offices Spaces at our HQ in Kitchener, Winnipeg, Vancouver and Melbourne offices.