Revenue Operations Manager - Systems

Flex•Salt Lake City, UT

16h•Hybrid

About The Position

Flex is seeking a Revenue Operations Manager to build, own, and scale the operational backbone for its New Verticals division. This role is responsible for establishing the systems, processes, and data infrastructure to support the division's growth. The New Verticals division is expanding beyond rent into non-rent split-pay verticals and has aggressive growth targets. The Revenue Operations Manager will work closely with Business Development, Sales, and cross-functional leadership to architect the Go-To-Market (GTM) engine, including Salesforce configuration, pipeline management, routing, reporting, and the full revenue technology stack. This is a build role where the individual will define the operational playbook. The ideal candidate thrives in ambiguity, has prior experience building RevOps infrastructure, and wants to shape the operational foundation of a high-growth division.

Requirements

5+ years of experience in Revenue Operations, Sales Operations, or GTM Operations, with at least 2 years in a senior or lead capacity.
Deep Salesforce expertise — experience configuring and building environments.
Demonstrated experience standing up RevOps infrastructure for a new or rapidly scaling business unit, division, or company.
Familiarity with GTM systems such as Outreach, LeanData, Clay and HubSpot Marketing.
Builder mentality — energized by creating from zero, not just optimizing what exists.
Strong architectural thinking — design systems and processes that scale.
Comfort with ambiguity — ability to define scope, make tradeoffs, and move forward when the playbook doesn't exist yet.
Exceptional cross-functional communication — ability to translate between technical and business stakeholders fluently.
High ownership and accountability.
Detail-oriented execution paired with strategic perspective.

Nice To Haves

Salesforce Administrator Certification preferred.
Experience with AI-assisted operational tooling (e.g., Claude, Claude Code) is a plus.

Responsibilities

Build and own the Salesforce environment for New Verticals, including objects, fields, page layouts, record types, validation rules, flows, and automations tailored to non-rent split-pay sales motions.
Design and implement revenue tech stack integrations (CRM, enrichment, routing, marketing) to support New Verticals' distinct sales process and team structure.
Establish system architecture standards, documentation, and governance that can scale as the division grows.
Serve as the primary systems expert for New Verticals, owning troubleshooting, enhancements, and feature requests.
Architect the sales process from lead-to-close, including stage definitions, pipeline management, forecasting methodology, and deal hygiene standards.
Design and deploy routing rules, territory logic, and assignment workflows specific to go-to-market motions.
Partner with Revenue Operations leadership to align New Verticals processes with company-wide RevOps standards.
Build scalable onboarding workflows and enablement materials for new hires.
Define and maintain core operating metrics, including TPV, pipeline velocity, conversion rates, and division-specific KPIs.
Build dashboards and reports for Revenue team leadership to provide visibility into pipeline health, forecast accuracy, and team performance.
Ensure data quality and integrity through validation rules, audits, deduplication, and governance practices.
Partner with Data and BI teams to ensure data flows cleanly into Snowflake and downstream analytics.
Act as the operational bridge between the team’s Business Development, Sales, Partner Success, and the broader RevOps team.
Translate business requirements into system design, converting ambiguous asks into reliable, repeatable processes.
Represent the operational needs in company-wide RevOps planning, tool evaluations, and architecture decisions.
Help scope and build the New Verticals RevOps function as the division scales, contributing to hiring plans, role definitions, and team structure.