Revenue Operations Analyst (Remote)
About The Position
The Revenue Operations Analyst supports SmartSuite’s revenue operations across CRM administration, sales operations, customer provisioning and billing, commissions, and revenue reporting. The role serves as the primary functional administrator of SmartSuite’s proprietary CRM, maintaining data integrity and partnering with Engineering and internal stakeholders on system improvements, workflow automations, troubleshooting, user adoption, documentation, and training. The analyst manages workflows for order forms, renewals, expansions, and contract amendments; maintains pricing and discount configurations; and supports timely, accurate handoffs among Sales, Finance, and customer-facing teams. The role coordinates customer provisioning and subscription setup, administers billing and invoices through Chargebee, supports accounts receivable and collections, and works with Finance to resolve discrepancies and ensure accurate revenue collection. The position also prepares and validates commission calculations and partner compensation, maintains supporting records, and coordinates approved payouts. It maintains revenue dashboards and reporting, supports forecasting and reconciliations, and assists with month-end close, board reporting, and annual revenue planning. This is a remote position based in the United States, with a strong preference for candidates in the Kansas City area. Candidates must be available during core business hours aligned with Eastern or Central Time. The role reports directly to the CFO.
Requirements
- 2–4 years of experience in Revenue Operations, Sales Operations, Business Systems, Financial Operations, or a related function.
- Experience administering or supporting CRM platforms such as Salesforce, HubSpot, or similar systems.
- Strong understanding of CRM data structures, workflows, reporting, and data integrity.
- Proficiency with spreadsheets, data analysis, and operational reporting.
- Strong attention to detail, particularly with financial data, billing, and compensation calculations.
- Ability to identify process inefficiencies, troubleshoot issues, and implement practical improvements.
- Strong organizational and communication skills, with the ability to collaborate across departments.
- Ability to work independently, manage competing priorities, and operate in a fast-paced environment.
- Availability to work core business hours aligned with Eastern or Central Time.
- Must be based in the United States.
Nice To Haves
- Experience in a B2B SaaS or subscription-based business.
- Familiarity with Chargebee or comparable subscription billing platforms.
- Experience supporting commission calculations, revenue reporting, or accounts receivable processes.
- Exposure to workflow automation, CRM integrations, or business systems configuration.
- Experience working with proprietary or internally developed business systems.
- Background in a Big Four or other large professional services organization.
- Location in the Kansas City area is strongly preferred.
Responsibilities
- Administer SmartSuite’s proprietary CRM, supporting daily operations, system configuration, and ongoing improvements.
- Maintain data integrity across accounts, opportunities, subscriptions, product catalogs, and customer records.
- Partner with Engineering and internal stakeholders to identify, test, and implement system enhancements and workflow automations.
- Troubleshoot system issues, support users, and promote adoption of established processes.
- Develop and maintain standard operating procedures, process documentation, and training materials.
- Manage and improve workflows for customer order forms, renewals, expansions, and contract amendments.
- Maintain pricing configurations, discount structures, and standard commercial terms to support accurate quoting.
- Work with Sales leadership to identify process inefficiencies and improve deal execution timelines.
- Ensure accurate, timely handoffs between Sales, Finance, and customer-facing teams.
- Coordinate post-sale customer provisioning, including account setup, user access, permissions, and subscription configurations.
- Manage customer subscriptions, billing schedules, and invoice generation through Chargebee.
- Maintain billing records and resolve subscription or invoicing discrepancies.
- Support accounts receivable and collections by monitoring outstanding balances and following up on overdue invoices.
- Partner with Finance to ensure billing accuracy and timely revenue collection.
- Prepare and validate monthly and quarterly commission calculations for Account Executives, Partnerships, and Solutions Engineers.
- Calculate referral fees and partner revenue-sharing payments according to established agreements.
- Maintain compensation records and supporting documentation; investigate and resolve commission discrepancies with Sales leadership and Finance.
- Coordinate approved compensation payouts and ensure timely processing.
- Maintain dashboards and reporting for pipeline performance, bookings, ARR, renewals, and sales activity.
- Support revenue forecasting by analyzing pipeline trends, conversion rates, churn, and expansion opportunities.
- Reconcile CRM, subscription, and financial data to support accurate reporting.
- Assist with month-end close activities, board reporting, and annual revenue planning.
- Identify opportunities to improve reporting accuracy, data visibility, and operational efficiency.
Benefits
- Competitive base salary.
- Flexible PTO and paid sick leave.
- 12 paid company holidays.
- Comprehensive medical benefits, with up to 100% of employee premiums covered.
- Remote work flexibility.
- Opportunity to grow with a fast-scaling SaaS organization.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
