Revenue Operations Analyst

eJam•Santa Ana, CA

1d•$75,000 - $90,000•Hybrid

About The Position

The Revenue Operations Analyst will own the end-to-end path from customer orders to recognized, reconciled revenue across eJam’s sales channels, including Shopify, Amazon, TikTok Shop, QVC, and retail. The role ensures each channel’s revenue, refunds, fees, and payouts reconcile into a consistent gross-to-net view by brand, a trusted daily revenue figure, and payouts that tie to the bank. The analyst will also bring receivables management in house as eJam retires its outsourced accounts receivable partner. The role owns daily gross-to-net reporting by brand and channel; maintains the revenue layer of BigQuery finance and goal-pacing dashboards; automates recurring revenue, subscription, and channel-performance reporting; monitors subscription revenue health; reconciles platform payouts and settlements to bank and ledger; supports month-end close; manages retail and marketplace receivables; and oversees sales-tax data flow and marketplace facilitator treatment. The analyst will document order-to-cash processes and controls for each channel and work with data, subscription, customer support, and media teams to establish repeatable procedures. Success includes publishing a daily gross-to-net report without manual intervention, documenting payout reconciliations, tying BigQuery revenue to QuickBooks Online with written explanations for known differences, taking end-to-end ownership of receivables aging, and reducing unreconciled revenue differences and manual reporting effort.

Requirements

3 to 7 years of experience in revenue operations, revenue accounting, or finance operations; ideally at a DTC, subscription, or ecommerce brand.
Experience tying Shopify, Amazon, TikTok Shop, Stripe, or similar settlements and payouts back to the general ledger, and identifying a gap.
Experience building a gross-to-net bridge from gross sales through discounts, refunds, chargebacks, fees, and tax to net revenue, and explaining changes.
Experience working with rebill approval, decline, retry, and churn data for a recurring-revenue business.
Experience managing retail or marketplace accounts receivable, including remittance matching, deductions, short pays, and an aging that stakeholders used.
Advanced Excel skills, including pivots, lookups, and Power Query.
Working knowledge of SQL, BigQuery, or another data warehouse; the posting describes this as preferred.
Daily use of AI, primarily Claude, as a working tool, with verification of its output before use.
Bachelor’s degree in finance, accounting, economics, analytics, or a related field.

Nice To Haves

QuickBooks Online or Ramp experience.
Experience with a subscription or order-management stack.
Knowledge of sales tax and marketplace facilitator mechanics, such as TaxJar, Numeral, or Avalara.
Amazon settlement reporting experience.
Dashboards using Looker Studio, Tableau, or Power BI.

Responsibilities

Own and explain the daily gross-to-net revenue report by brand and channel, covering gross sales, discounts, refunds, chargebacks, merchant and agency fees, sales tax, and net revenue.
Maintain the revenue layer of BigQuery finance and goal-pacing dashboards so business reporting matches Accounting’s books.
Build and automate recurring revenue, subscription, and channel-performance reports, replacing manual spreadsheet pulls with repeatable queries.
Track subscription revenue health, including rebill approval rates, declines, retries, churn, and refund drivers, and flag issues for action.
Reconcile Shopify, Amazon, TikTok Shop, and payment processor payouts and settlements to the bank and ledger each period, investigating unexplained differences.
Support month-end close through revenue, refund, chargeback, and fee reconciliations and related journal-entry support.
Manage retail and marketplace receivables, including invoicing, remittance matching, deductions, short pays, and actionable aging.
Own the sales-tax data flow and marketplace facilitator treatment with the tax platform.
Document order-to-cash processes by channel, including control points and SOPs, in collaboration with data, subscription, customer support, and media teams.
Automate recurring revenue reporting with Claude and document the process so it can be maintained during the analyst’s absence.
Bring retail and marketplace accounts receivable management in house as the company retires its outsourced A/R partner.