Revenue Operations Analyst

eJam•Santa Ana, CA

20h

About The Position

The Revenue Operations Analyst owns the end-to-end path from customer order to recognized and reconciled revenue across eJam’s sales channels, including Shopify, Amazon, TikTok Shop, QVC, retail, and payment processors. The role ensures that gross sales, discounts, refunds, chargebacks, fees, taxes, net revenue, channel settlements, and bank payouts are accounted for consistently. Its mission is to provide finance and brand leadership with a trusted daily view of actual revenue by brand and channel and an explanation for every dollar between gross sales and the bank. The analyst owns daily gross-to-net reporting, the revenue layer of BigQuery finance and goal-pacing dashboards, recurring revenue and channel performance reports, subscription revenue health analysis, payout and settlement reconciliations, and support for month-end close. The role also manages retail and marketplace receivables as the company brings accounts receivable work in-house, oversees the sales-tax data flow and marketplace facilitator treatment, and documents and improves order-to-cash processes and controls with partner teams. Recurring reporting is to be automated with Claude and documented. The position is preferred on-site at eJam’s Santa Ana, California office in Orange County. Hybrid or remote candidates working on Pacific Time are also considered. It is full-time, with a base salary of $75,000–$90,000 depending on experience.

Requirements

3–7 years of experience in revenue operations, revenue accounting, or finance operations, ideally at a DTC, subscription, or ecommerce brand.
Has reconciled Shopify, Amazon, TikTok Shop, Stripe, or similar settlements and payouts to the general ledger and identified a gap.
Has built a gross-to-net bridge from gross sales through discounts, refunds, chargebacks, fees, and tax to net revenue, and explained movements.
Has worked with rebill approval, decline, retry, and churn data for a recurring-revenue business.
Has managed retail or marketplace accounts receivable, including remittance matching, deductions, short pays, and an aging that someone acted on.
Advanced Excel skills, including pivots, lookups, and Power Query.
Working SQL, BigQuery, or another data warehouse is preferred; experience with dashboards in Looker Studio, Tableau, or Power BI is also specified.
Uses AI, primarily Claude, as a working tool every day and checks its output before using or sharing it.
Bachelor’s degree in finance, accounting, economics, analytics, or a related field.

Nice To Haves

QuickBooks Online or Ramp experience.
Experience with a subscription or order-management stack.
Knowledge of sales-tax and marketplace facilitator mechanics, including TaxJar, Numeral, or Avalara.
Amazon settlement reporting experience.
Working SQL, BigQuery, or another warehouse, and dashboards in Looker Studio, Tableau, or Power BI.

Responsibilities

Own the daily gross-to-net revenue report by brand and channel, covering gross sales, discounts, refunds, chargebacks, merchant and agency fees, sales tax, and net revenue; explain changes.
Maintain the revenue layer of BigQuery finance and goal-pacing dashboards so business reporting aligns with Accounting’s books.
Build and automate recurring revenue, subscription, and channel-performance reports, replacing manual spreadsheet work with repeatable queries.
Track subscription revenue health, including rebill approval rates, declines, retries, churn, and refund drivers, and flag items requiring action.
Reconcile Shopify, Amazon, TikTok Shop, and payment processor payouts and settlements to the bank and ledger; investigate unexplained differences.
Support month-end close through revenue, refund, chargeback, and fee reconciliations and related journal-entry support.
Manage retail and marketplace receivables, including invoicing, remittance matching, deductions, short pays, and actionable aging.
Own the sales-tax data flow and marketplace facilitator treatment with the company’s tax platform.
Document the order-to-cash process by channel, including control points and SOPs, in coordination with data, subscription, customer support, and media teams.
Automate recurring revenue reporting with Claude and document it so the process can continue during the analyst’s absence.
Bring receivables management in-house as the company retires its outsourced A/R partner.