Revenue & Merchandise Analyst

Service Corporation International•Houston, TX

About The Position

The Revenue and Merchandise Analyst influences the products SCI merchandises, the product experience at locations, and company revenue performance. The role combines merchandising, product development, project management, analytics, and relationship building to identify opportunities, bring new ideas and products to life, and drive profitable growth. The ideal candidate is curious about products and consumer behavior and has strong business judgment, exceptional attention to detail, relationship-building ability, and interest in taking ideas from concept through implementation and measurable results. Prior merchandising, procurement, or supply chain experience is not required. The analyst develops merchandise opportunities using consumer and industry trends, insights from operations teams, and analytics. The role leads projects, supports Shared Responsibility Teams, partners with funeral directors and location and market leaders, manages product launches and associate training, and builds relationships with strategic suppliers. It also supports revenue and profitability through product development, supplier partnerships, negotiations, cost management, supplier performance reviews, and cost-saving initiatives. The position involves indoor work in all seasons and weather conditions, compliance with the corporate dress code, prolonged sitting of up to six hours per day, possible stair climbing, and physical effort involving manual dexterity and use of paperwork, calculators, computers, and phones. Work beyond standard hours may be required as needed, and travel is up to 25%–30%.

Requirements

Bachelor's degree in Business Administration or a related discipline.
At least three years of experience as a Funeral Director, Office Manager, or in another field-based role, with demonstrated knowledge of funeral home operations, the arrangement process, and the needs of families and field associates.
Natural curiosity about products, merchandising, and consumer behavior.
Exceptional attention to detail and organization, producing polished, accurate, high-quality work.
Strong strategic, planning, and project-management skills, with ability to own initiatives from concept through implementation and results.
Strong presentation and relationship-building skills; ability to establish credibility with field, corporate, senior-leadership, and supplier stakeholders.
Ability to work independently with sound judgment and contribute to a collaborative, fast-moving team.
Strong professional presence and communication skills, including ability to train and present effectively and considerately to associates at all levels.
Interest in business and external trends, including how economic conditions, consumer preferences, and global events affect products, costs, and availability.
Resourcefulness and a solutions-oriented approach, including ability to work through ambiguity, anticipate issues, and recommend practical solutions.
Initiative, drive, and interest in succeeding and continually growing in the role.
Ability to manage multiple projects and competing priorities while remaining organized and detail-oriented in a frequently changing environment.
Ability to travel to locations and markets as needed to learn from field associates, support product launches, conduct training, and build relationships.
Advanced proficiency with Microsoft Office, including Excel and PowerPoint, and ability to analyze information, draw independent conclusions, and translate findings into clear recommendations.

Nice To Haves

Experience leading projects, initiatives, training, or change within a location or market.
PowerBI experience.

Responsibilities

Identify opportunities to grow revenue and improve the experience of families and field locations through products, merchandising strategies, and process improvements.
Use analytics, consumer and industry trends, and insights from operations teams to develop new and existing product lines.
Lead projects from idea through implementation.
Support, manage, and administer Shared Responsibility Teams (SRTs).
Partner with funeral directors and location and market leaders to understand family needs and translate insights into actionable, profitable merchandise opportunities.
Oversee product-line launches and ongoing management, including communications and training associates on new products and programs.
Build and maintain relationships across the organization and with strategic suppliers, serving as a trusted resource for supported business units and markets.
Deliver a best-in-class customer experience for location teams.
Support revenue and profitability goals through product development, supplier partnerships, negotiations, and cost-management opportunities.
Support vendor contract negotiations involving costs, terms, and statements of work.
Manage supplier performance and accountability, including business reviews with key suppliers.
Drive cost-saving opportunities in partnership with suppliers and stakeholders.