Revenue Manager

CTDI•West Goshen Township, PA

About The Position

The Revenue Manager leads billing and revenue management activities for the Cable & Business division, focusing on billing accuracy, timeliness, process consistency, and issue resolution. The role works closely with Finance, Operations, Sales, and other cross-functional teams to identify billing and revenue risks, improve processes, support accurate financial reporting, and meet customer billing requirements. The role oversees customer invoicing and billing processes, resolves discrepancies and revenue exceptions, reviews contracts and pricing arrangements, and supports close, reconciliations, revenue recognition, forecasting, and financial analysis. It also establishes consistent processes and controls, identifies automation and improvement opportunities, provides reporting to divisional leadership, coordinates resolution of significant billing issues, supports audit requests, and provides leadership and direction to employees involved in billing activities.

Requirements

At least 3 years of progressive experience in billing, revenue management, finance, accounting, or a related field.
Experience managing or supporting billing processes in a complex operating environment.
Strong analytical and problem-solving skills, with attention to detail and accuracy.
Experience working with ERP, billing, or financial systems.
Strong understanding of financial and accounting principles related to revenue and billing.
Ability to analyze large amounts of operational and financial data and communicate key findings.
Demonstrated ability to improve processes and work across multiple functional teams.
Strong organizational skills and ability to manage competing priorities and deadlines.
Excellent written and verbal communication skills.
Advanced Microsoft Excel and Microsoft Office skills.
Demonstrated ability to build strong working relationships across Finance, Operations, Sales, and other functions.
Bachelor’s degree in Accounting, Finance, Business, or a related field.
United States work authorization required.
Must be at least 18 years of age.

Nice To Haves

Experience in a high-volume distribution, manufacturing, technical services, repair, or forward/reverse logistics environment.
Experience with revenue recognition concepts.
Experience supporting multiple customers, business units, or operating locations.
Experience with process improvement, automation, or billing-system implementations.
Previous experience providing leadership or direction to a billing or finance team.

Responsibilities

Lead billing and revenue management activities for the Cable & Business division.
Oversee invoice generation, billing schedules, billing accuracy, and timely completion of customer invoicing.
Monitor and resolve billing discrepancies, customer billing issues, and other revenue-related exceptions.
Partner with Finance and Operations to ensure billing reflects customer agreements and operational activity accurately.
Review customer contracts, pricing arrangements, and billing requirements to ensure appropriate setup and execution.
Develop and monitor billing and revenue metrics to identify trends, risks, and improvement opportunities.
Support month-end and quarter-end close activities related to billing and revenue, including reconciliations and variance analysis.
Work with Finance to support accurate revenue recognition in accordance with company policies and applicable accounting requirements.
Establish and maintain consistent billing processes, procedures, documentation, and controls across the division.
Identify opportunities to automate and streamline billing processes, reduce manual activity, and improve accuracy and efficiency.
Partner with cross-functional teams to resolve systemic billing issues and implement corrective actions.
Provide reporting and analysis on billing performance, revenue trends, outstanding issues, and key risks to divisional leadership.
Support forecasting and financial analysis related to revenue and billing.
Serve as a primary point of contact for significant billing issues and coordinate resolution across appropriate teams.
Provide leadership, direction, and support to employees involved in billing activities.
Support internal and external audit requests related to billing and revenue.
Perform other duties as assigned.