Revenue Manager

HEI Hotels and Resorts•Los Angeles, CA

About The Position

The Revenue Manager optimizes the hotel’s room and catering revenue by working closely with the General Manager, Director of Sales, Front Office Manager, and hotel team. The role monitors distribution channels and reservation sources to support effective selling through inventory management, market mix, and pricing; communicates demand patterns to the revenue team; assists with forecasting; and develops strategies to increase market share and revenue. The position also supports revenue management programs and initiatives, pricing and budgeting decisions, and sales and revenue strategy meetings. It generates reports and maintains historical data across distribution channels and market segments while monitoring competitors and travel-related websites for rate, availability, and product competitiveness.

Requirements

Two years of revenue management experience required.
In-depth understanding of spreadsheets and statistical methods for analyzing data.
Strong analytical skills and ability to identify relevant data and draw inferences about its impact on hotel revenue.
Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, business plans, repairs and maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
Ability to use PMS, reservation, and revenue management systems to forecast and implement optimal strategies.
Effective verbal and written communication skills.
Ability to adapt communication style to different audiences, including supervisors, coworkers, and the public.

Nice To Haves

Bachelor’s degree in Hotel Administration, Business, Statistics, Marketing, Finance, or a relevant field of work preferred.

Responsibilities

Update and manage selling strategies and product information across distribution channels and reservation sources, including onsite sources, third-party reservation providers, call centers, websites, and GDS.
Optimize RevPAR by analyzing and forecasting demand and establishing selling strategies, oversell strategies, and optimal market mix.
Work with the hotel General Manager, Director of Sales, and hotel team to develop strategies to increase room and catering revenue.
Work with the Regional Director of Revenue Management to implement revenue management programs and new hotel initiatives.
Conduct ongoing competitor price and product analyses to ensure appropriate rate positioning and product offerings.
Participate in pricing decisions for transient, group, and wholesale segments.
Facilitate daily and weekly Sales and Revenue Strategy meetings.
Interview, hire, and train employees; recommend performance evaluations; resolve problems; maintain open communication; and recommend discipline or termination when appropriate.
Participate in budgeting and business planning for Food and Beverage, including Catering, and other revenue-generating departments.
Contribute to the hotel’s financial success through annual budgeting and the sales and marketing plan process.
Generate and distribute daily, weekly, and monthly revenue management reports and present results from all segments, including internet channels.
Maintain historical statistical data from all distribution channels and market segments.
Monitor travel-related websites to ensure competitiveness in availability and price.
Comply with attendance rules and be available to work on a regular basis.
Perform other job-related duties as assigned.