Scheduling Coordinator

West Shore Home Recruiting • Mechanicsburg, PA

4d • $19 - $20 • Onsite

About The Position

West Shore Home is hiring a Revenue Efficiency Coordinator to support scheduling and customer service operations at its Mechanicsburg, Pennsylvania location. This onsite, high-volume, metrics-driven role focuses on communicating with customers to schedule, reschedule, and confirm upcoming appointments, maximizing scheduling efficiency, and keeping projects moving toward installation. The position requires strong communication, organization, problem-solving, and a commitment to delivering an exceptional customer experience while helping the business meet revenue targets.

The schedule is Monday through Saturday, with one weekday off. Monday through Friday hours are 11:30 AM to 8:00 PM, with one weekday off; Saturday hours are 8:30 AM to 5:00 PM. Starting pay is $19.39–$20.39 per hour. West Shore Home describes itself as a fast-growing home remodeling company specializing in bathrooms, windows, doors, and flooring, with more than 40 locations nationwide and over 3,000 employees.

Requirements

• Strong communication and customer service skills.
• Ability to manage a high volume of calls while staying organized and accurate.
• A proactive, results-oriented mindset.
• Strong attention to detail and follow-through.
• Ability to work independently and collaborate effectively with a team.
• Comfort working in a fast-paced, metrics-driven environment.
• High school diploma or equivalent required.

Nice To Haves

• Previous customer service experience preferred.

Responsibilities

• Make outbound calls to schedule, reschedule, and confirm customer installation appointments.
• Answer incoming calls and direct customers to the appropriate team when needed.
• Identify opportunities to fill open appointment slots and offer customers earlier dates when available.
• Respond to customer voicemails and chat inquiries.
• Accurately document appointment details and customer interactions in the CRM system.
• Monitor scheduling progress and work toward established performance goals.
• Partner with internal teams to keep projects progressing toward installation.
• Deliver exceptional customer service while helping the business meet its revenue targets.

Benefits

• Paid training.
• Medical, dental, and vision insurance.
• 401(k) with company match.
• PTO and paid holidays.
• Employee discounts and referral program.
• Career growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED