Scheduling Coordinator

West Shore Home • Mechanicsburg, PA

3d • Onsite

About The Position

West Shore Home is hiring a Revenue Efficiency Coordinator to support scheduling and customer service operations at its Mechanicsburg, Pennsylvania location. This high-volume, metrics-driven role communicates with customers to schedule, reschedule, and confirm upcoming appointments, helping maximize scheduling efficiency and move projects toward installation. The coordinator handles calls, voicemails, and chat inquiries; documents customer interactions in the CRM; monitors scheduling progress; and works with internal teams to provide excellent customer service and help meet revenue targets.

The schedule is Monday through Saturday, with one weekday off. Monday through Friday hours are 11:30 AM to 8:00 PM, and Saturday hours are 8:30 AM to 5:00 PM. Starting pay is $19.39–$20.39 per hour. West Shore Home is a home remodeling company specializing in bathrooms, windows, doors, and flooring, with more than 40 locations and over 3,000 employees.

Requirements

• Strong communication and customer service skills.
• Ability to manage a high volume of calls while staying organized and accurate.
• A proactive, results-oriented mindset.
• Strong attention to detail and follow-through.
• Ability to work independently and collaborate effectively with a team.
• Comfort working in a fast-paced, metrics-driven environment.
• High school diploma or equivalent required.

Nice To Haves

• Previous customer service experience preferred.

Responsibilities

• Make outbound calls to schedule, reschedule, and confirm customer installation appointments.
• Answer incoming calls and direct customers to the appropriate team when needed.
• Identify opportunities to fill open appointment slots and offer customers earlier dates when available.
• Respond to customer voicemails and chat inquiries.
• Accurately document appointment details and customer interactions in the CRM system.
• Monitor scheduling progress and work toward established performance goals.
• Partner with internal teams to keep projects progressing toward installation.
• Deliver exceptional customer service while helping the business meet its revenue targets.

Benefits

• Paid training
• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) with company match
• PTO
• Paid holidays
• Employee discounts
• Referral program
• Career growth opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED