Revenue Cycle Manager

Surgical Information Systems•Pine Manor, FL

7h•Remote

About The Position

The Revenue Cycle Manager (RCM) leads a revenue cycle team or region and manages assigned client relationships in a medical billing services environment. The role provides direct supervision to associates and is accountable for operational performance, service quality, clear communication, and measurable results across multiple clients. The position joins a growing, collaborative organization and partners with fellow RCMs, senior leadership, clients, and cross-functional teams to support staffing, tools, coaching, training, and continued growth. The RCM develops and executes strategies for high-quality service, responsiveness, and reliable results for both clients and teams. The role oversees posting, billing, and accounts-receivable operations; monitors performance indicators; provides client reporting and recommendations; and leads improvement initiatives while meeting budgeted revenue and expense targets. The position also ensures that team practices comply with organizational policies and applicable employment laws, including EEO and ADA requirements.

Requirements

High school graduate or GED certification.
3–5 years of management experience, specifically managing a team of individual contributors across revenue cycle functions.
Ability to interact with clients, lead client meetings, and handle day-to-day and escalated client issues.
Experience in ambulatory surgery center, surgical hospital, or hospital billing environments.
Experience with forecasting, staffing, scheduling, and workload balancing.
Demonstrated success in performance management and coaching teams.
Experience interviewing and selecting talent aligned with team needs.
Strong customer service orientation.
Advanced analytical, critical-thinking, and problem-solving skills.
Effective written and verbal communication skills across organizational levels.
Excellent organizational skills and ability to manage multiple priorities.

Nice To Haves

AA degree in Management preferred.
Prior experience in a medical office or call-center environment strongly preferred.

Responsibilities

Lead a revenue cycle team and manage assigned client relationships, ensuring operational performance, service quality, accountability, and timely communication.
Set expectations for productivity, quality, responsiveness, and accountability for assigned associates.
Conduct one-on-one meetings, coaching sessions, and performance reviews; create improvement plans and make timely personnel decisions when expectations are not met.
Assess staffing, scheduling, workload distribution, training, and resource needs to meet operational and client commitments.
Partner with Human Resources to recruit, interview, select, onboard, train, and develop team members.
Serve as a primary operational contact for clients; lead routine and ad hoc meetings, communicate results, address concerns, and manage escalations through resolution.
Provide clients and leadership with timely reports, data-driven insights, and recommendations about performance, risks, trends, and improvement opportunities.
Build client relationships by understanding business priorities, setting clear expectations, and communicating proactively about progress and challenges.
Oversee posting operations, including cash summaries, payment application, posting queues, ERA/EFT/ACH enrollment, reconciliations, job coding, Waystar discrepancies, and month-end activities.
Oversee billing operations, including charge entry, claim submission, billing inquiries, rejections, coordination-of-benefits errors, billing rules, unbilled cases, forward-to-billing queues, and month-end requirements.
Direct accounts-receivable activities, including weekly soft closes, RFI escalation, credit-balance resolution, refund processing, and corrective actions for performance below established standards.
Ensure weekly client reporting accurately reflects billing, cash posting, accounts receivable, and month-end readiness.
Monitor KPIs and implement improvements related to timely closing, days to bill/lag days, aged accounts receivable, credit balances, AR productivity and quality, expenses, and RCM Brain queue resolution.
Collaborate with other Revenue Cycle Managers, Client Services leadership, coding, Human Resources, and cross-functional partners to resolve workflow issues and support client outcomes.
Lead performance-improvement initiatives and operational projects while meeting budgeted revenue and expense targets.
Ensure team practices comply with organizational policies and applicable employment laws, including EEO and ADA requirements.