Revenue Cycle Manager

People Incorporated Mental Health Services•Eagan, MN

2d•$92,500 - $95,000•Hybrid

About The Position

People Incorporated Mental Health Services is seeking a Revenue Cycle Manager for its finance and billing team. The role ensures that billing, payment processing, and workflow development meet departmental performance expectations, comply with regulations and operational policies, and are supported by sound analysis, procedures, and guidelines. The position is hybrid, based at the People Incorporated Main Office in Eagan, Minnesota, and follows a full-time, 40-hour-per-week schedule, Monday through Friday during standard business hours. The manager oversees daily billing and revenue-cycle operations, including claims and accounts receivable, provider master files, charge review, billing, collections, client data integrity, and fee schedules. The role monitors aged accounts, resolves escalated reimbursement and customer-service issues, develops and tracks performance metrics, and maintains effective billing procedures. The manager also hires, trains, coaches, and supports team members; maintains team performance standards; and ensures compliance through audits, system updates, reporting, and review of payer guidance. People Incorporated is a nonprofit mental health provider in Minnesota. The organization describes its mission as transforming community health through innovative solutions and is committed to a tobacco-free environment, equal employment opportunity, and a diverse workplace. The listed hiring range is $92,500–$95,000 annually, depending on qualifications, with a $2,000 hiring bonus for external candidates.

Requirements

Bachelor’s degree, or nine years of medical revenue cycle management experience in lieu of a bachelor’s degree.
At least seven years of medical revenue cycle management experience with a consistent record of achieving metrics and organizational financial goals.
At least five years of prior supervisory experience.
Expertise in computerized billing and accounting systems, including implementation, training, report generation, and system upgrades.
Strong working knowledge of medical insurance billing and collections processes and codes, including commercial insurance, Medical Assistance, and Medicare plans and benefits at county, state, and federal levels.

Nice To Haves

Bachelor’s degree in Finance, Business, or Health Care Management.
Experience working with Credible electronic health record.
Experience working with Waystar clearinghouse.
Experience in a large-scale EHR environment.

Responsibilities

Oversee daily billing workflows to ensure accuracy and efficiency.
Manage claims and accounts receivable, provider master files, charge review, billing, collections, client data integrity, and client fee schedules.
Monitor aged accounts and ensure staff follow appropriate collection procedures; resolve escalated reimbursement issues in a timely manner.
Assist with reporting metrics and data-reporting development; manage revenue-cycle performance metrics, including denial management.
Monitor and report team productivity and quality measures, including management of denied claims.
Resolve and follow up on high-level customer-service issues, including client escalation correspondence.
Develop, implement, and maintain processes and procedures for accurate, timely billing and keep department procedures current.
Hire, train, and support the professional development and performance of team members; provide feedback, coaching, and training materials.
Maintain high performance standards and participate in employee-engagement efforts.
Complete system rate changes, upgrades, and workflow enhancements.
Create, update, and regularly audit standard operating processes and procedures.
Develop reports to analyze billing data and identify trends.
Review government and third-party payer publications and alert relevant leaders, peers, or staff to matters affecting their responsibilities.
Attend required and assigned meetings and trainings; communicate effectively across the organization and support feedback, care integration, and cross-functional collaboration.
Foster a respectful, collaborative, and inclusive work environment; promote accountability, clear responsibilities, and monitoring of results.
Perform other duties as assigned; maintain attendance as an essential function of the position.

Benefits

Accrue up to 112 hours of Paid Time Off (PTO).
Accrue up to 48 hours of Earned Sick and Safe Time (ESST), in accordance with state and local requirements.
Up to eight paid holidays per calendar year for full-time employees: four company-designated holidays and four floating holidays, prorated based on date of hire.
403(b) Retirement Savings Plan with a 3% employer match.
Multiple health and dental insurance plan choices.
Lifestyle Benefit: choice between a company contribution to a health savings account, student loan repayment assistance, or flex time.
Employer-paid short- and long-term disability insurance and life insurance.
Free access to People Incorporated’s Training Institute, including free CEUs and learning and education opportunities.
Eligibility for state and federal loan forgiveness programs.
$2,000 hiring bonus for external candidates.