Revenue Cycle Lead

National Seating & Mobility • North Region-Remote,

6d

About The Position

The Revenue Cycle Lead serves as a first point of contact for employee questions about collections job functions and helps monitor productivity, workload coverage, claim quality, and team progress. The role supports the Revenue Cycle Supervisor and/or Manager by researching payer issues, proposing solutions, reviewing financial requests, and helping onboard, train, and mentor specialists. Employees are expected to maintain a professional work environment and perform other duties as assigned.

Requirements

• High school diploma or equivalency certificate.
• Solid written and verbal communication skills.
• Strong attention to detail.
• Ability to audit, analyze, and prepare reports.
• Solid data-entry skills, including keyboarding accuracy and speed.
• Proficiency with Microsoft products, including Word, Excel, and Outlook.

Nice To Haves

• One year of healthcare collections or billing experience preferred.

Responsibilities

• Answer employee questions relating to collections job functions.
• Monitor Activity Reports to ensure productivity standards are consistently met, including reviewing productivity results with Supervisors.
• Adjust workload assignments and assist with open assignments, including coverage during specialists’ leave of absence or paid time off and seasonal increases in volume.
• Review and validate MIRs, write-off requests, and refund requests for timely approval or denial.
• Help drive First Pass Yield results and evaluate team progress.
• Research payer issues identified by collectors as problematic and present proposed solutions to the Revenue Cycle Supervisor and/or Manager.
• Assist with continued employee onboarding and training after QA training, including auditing claims and providing timely feedback on errors.
• Support specialist training and mentoring under the direction of the Manager and/or Supervisor.
• Perform other duties and responsibilities as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED