Revenue Cycle Informaticist

OSF HealthCare•Peoria, IL

About The Position

The Revenue Cycle Informaticist is the primary liaison between Revenue Cycle Operations and Information Technology, translating operational needs into technology-enabled solutions that improve financial performance and the patient experience. The role aligns business objectives with Epic capabilities and emerging technologies to drive revenue cycle innovation through workflow optimization, automation, and artificial intelligence. Using data analytics, denial trend analysis, and industry best practices, the informaticist identifies improvement opportunities across patient access, charge capture, billing, claims management, reimbursement, and denial prevention. The role partners with operational and technical stakeholders to design, implement, and continuously optimize workflows that improve efficiency, revenue integrity, and regulatory compliance. The position evaluates the patient financial journey from scheduling and pre-registration through final payment posting to identify opportunities for process improvement, standardization, and automation. It also leverages technology to reduce manual effort, streamline financial workflows, and create seamless, self-service, patient-centered experiences.

Requirements

Bachelor’s degree in healthcare administration or another healthcare-related field.
Eight years of experience in healthcare, including three years in revenue cycle.
Ability to evaluate and apply technology solutions to support reporting and process needs.
Proven experience using reporting, spreadsheet, database, and statistical applications.
Excellent interpersonal and communication skills.
Solid computer skills, including proficiency with Microsoft software.
Strong analytical and problem-solving skills, with attention to detail.
Ability to analyze quantitative and qualitative data and apply practical solutions to complex problems.

Nice To Haves

Master’s degree in a healthcare-related field and/or a specialization in data informatics, data science, or a related area.
Supervisory experience.
Experience developing web applications or business intelligence tools.
Ability to manage risk and ambiguity, collaborate effectively with operational staff and leadership, define scope, and navigate shifting priorities.
Strong time management skills and ability to deliver high-quality work within tight and evolving deadlines.
Solid understanding of revenue cycle concepts, best practices, quality indicators, and standard workflows.
Advanced analytical skills for revenue cycle, operational, and system-level challenges.
Proficiency in gathering, interpreting, and translating revenue cycle and financial data into clear, actionable reports.
Excellent written and verbal communication skills, including the ability to convey complex information to diverse audiences.
Experience presenting to small and large groups, including administrators and physicians.
Strong organizational, problem-solving, and team-building skills.

Responsibilities

Serve as the primary liaison between Revenue Cycle Operations and Information Technology.
Translate operational needs into technology-enabled solutions that enhance financial performance and the patient experience.
Align business objectives with Epic capabilities and emerging technologies.
Drive workflow optimization, automation, and use of artificial intelligence across the revenue cycle.
Use data analytics, denial trend analysis, and industry best practices to identify improvement opportunities.
Partner with operational and technical stakeholders to design, implement, and continuously optimize revenue cycle workflows.
Evaluate the patient financial journey from scheduling and pre-registration through final payment posting.
Identify opportunities for process improvement, standardization, and automation.
Support efficiency, revenue integrity, and regulatory compliance.
Leverage technology to reduce manual effort, streamline financial workflows, and improve patient self-service experiences.