Revenue Cycle Informaticist (Onsite, Hybrid,Remote)

NorthBay Health • Fairfield, CA

4d • $33 - $41

About The Position

The Revenue Cycle Informaticist supports revenue cycle operations through data, analytics, and Epic-focused informatics capabilities. The role combines revenue cycle operational knowledge with expertise in Epic reporting and analytics to define performance measures, build and maintain dashboards and self-service tools, and ensure consistent, trusted metric definitions across Hospital Billing (HB) and Professional Billing (PB). The position partners with Patient Financial Services, Revenue Cycle leadership, and enabling teams such as IT and analytics to prioritize reporting needs, turn data into actionable insights, and support sustainable operational change for staffing, volume, and performance decisions.

The role enables more effective use of Epic analytics and data to improve revenue cycle performance and operational efficiency. It improves visibility through accurate analytics and dashboards, supports staffing and volume planning, builds analytic capability by coaching and educating staff, and translates data insights into operational action. It also promotes adoption of revenue cycle technologies and software tools through investigation, collaboration, research, advocacy, and education.

The position may be performed onsite or remotely, although onsite work is preferred based on business needs. Remote candidates must be located within the continental United States, excluding Washington, Ohio, Wyoming, North Dakota, Puerto Rico, and the U.S. Virgin Islands. Hours of work are based on business need. Compensation is $33 to $41 per hour based on years of experience performing the duties of the role.

Requirements

• Bachelor’s degree in Health Informatics, Healthcare Administration, Information Systems, Business, Finance, Management, Logic, or a related field, or an equivalent combination of education and experience totaling eight years.
• A bachelor’s degree in another major is considered if the candidate has at least one active Epic certification in any area of Revenue Cycle.
• HFMA Certified Revenue Cycle Representative (CRCR) certification required within nine months of hire.
• At least 5 years of demonstrated experience in health system revenue cycle management in any revenue cycle area, including front-end, middle revenue cycle, or back-end functions.
• At least 3 years of demonstrated experience supporting Epic revenue cycle reporting and analytics, including requirements gathering, build/configuration support, validation, deployment, and ongoing report and dashboard maintenance.
• Experience defining KPI logic, including metric definitions, calculations, and thresholds, and performing data validation/reconciliation to ensure trusted operational reporting.
• Experience in leadership, mentoring, coaching, training, and enabling leaders and frontline staff to use dashboards and analytics to improve performance.
• Experience partnering with cross-functional teams, including Revenue Cycle/PFS, IT/analytics, and operational stakeholders, to translate business needs into clear data and reporting requirements.
• Strong analytical skills and ability to synthesize complex data into clear, actionable insights for operational leaders.
• Ability to facilitate requirements discussions and translate operational questions into measurable data definitions and reporting specifications.
• Knowledge of revenue cycle performance drivers and common metrics, including A/R aging, DNFB/FB hold, denials, follow-up, cash/charges, and productivity.
• Strong written and verbal communication skills, including creating training materials and presenting findings to executives and frontline staff.
• High attention to detail, strong documentation habits, and a disciplined testing and validation approach.
• Ability to manage multiple priorities, balance operational urgency with long-term reporting sustainability, and collaborate across teams.
• Demonstrates NorthBay Health’s True North values: Nurture Care, Own It, Respect Relationships, Build Trust, and Hardwire Excellence.

Nice To Haves

• Epic revenue cycle certification and/or completion of Epic revenue cycle informatics training.
• Epic reporting/analytics credential(s), such as Epic Reporting Workbench, and/or related analytics training.

Responsibilities

• Provide revenue cycle informatics support aligned with Epic revenue cycle recommendations, including analytics enablement, training, and adoption support across HB and PB.
• Serve as an Epic reporting and analytics resource for revenue cycle, using applicable Epic tools such as Reporting Workbench, dashboards, and enterprise data sources, and partner with IT/analytics teams for advanced data sets as needed.
• Establish and manage a structured intake and prioritization process for reporting and dashboard requests, including requirements gathering, documentation, testing and validation, deployment, and ongoing maintenance.
• Partner with revenue cycle, finance, and operational leaders to identify improvement opportunities, support adoption of data-driven workflows, translate analytics into operational actions, and support change management.
• Coach, mentor, and educate revenue cycle staff on dashboards, report navigation, self-service analytics, and interpretation of performance data; develop job aids and training materials as needed.
• Prepare analyses and materials for operating reviews, weekly touchpoints, and leadership discussions; proactively surface insights, risks, and recommended actions.
• Maintain appropriate privacy and security practices when handling patient and financial data, including following policies for PHI access, minimum necessary use, and secure distribution of reporting outputs.
• Drive adoption of revenue cycle technologies and software tools to improve efficiency, productivity, and accuracy through investigation, collaboration, research, advocacy, and education.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability coverage
• Long-term care coverage
• Paid time off, including vacation, sick leave, holidays, and bereavement
• 403(b) retirement plan with employer match
• Education reimbursement for eligible roles
• Professional development and training programs
• Employee Assistance Program
• Wellness programs
• Recognition programs
• Shift differentials
• Market-based compensation review and increases, subject to approval and organizational performance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level