Revenue Cycle Informaticist (Onsite, Hybrid,Remote)

NorthBay Healthcare Corporation • Fairfield, CA

3d • Hybrid

About The Position

At NorthBay Health, the Revenue Cycle Informaticist supports revenue cycle operations through data, analytics, and Epic-focused informatics capabilities. The role combines revenue cycle operational knowledge with Epic reporting and analytics expertise to define performance measures, build and maintain dashboards and self-service tools, and establish consistent, trusted metric definitions across Hospital Billing (HB) and Professional Billing (PB).

The Informaticist partners with Patient Financial Services, Revenue Cycle leadership, and enabling teams such as IT and analytics to intake and prioritize reporting needs, translate data into actionable insights, and support sustainable operational change. The position enables staffing, volume, and performance decisions and improves revenue cycle performance and operational efficiency through effective use of Epic analytics and data.

The role enhances visibility into revenue cycle performance with accurate, actionable analytics and dashboards; supports informed staffing, volume-planning, and prioritization decisions; builds analytic capability by coaching and educating staff; and translates data insights into operational action. It also drives adoption of revenue cycle technologies and software tools through investigation, collaboration, research, advocacy, and education.

The position may be performed onsite or remotely, with onsite work preferred based on business needs. Remote applicants must be located in the continental United States. Remote work is not supported in Washington, Ohio, Wyoming, North Dakota, Puerto Rico, or the U.S. Virgin Islands. Hours are based on business need.

Requirements

• Bachelor’s degree in Health Informatics, Healthcare Administration, Information Systems, Business, Finance, Management, Logic, or a related field, or an equivalent combination of education and experience totaling eight years.
• A bachelor’s degree in another major is considered if the candidate has at least one active Epic certification in any Revenue Cycle area.
• At least 5 years of demonstrated experience in health system revenue cycle management in any revenue cycle area, including front-end, middle revenue cycle, or back-end functions.
• At least 3 years of demonstrated experience supporting Epic revenue cycle reporting and analytics, including requirements gathering, build/configuration support, validation, deployment, and ongoing report and dashboard maintenance.
• Experience defining KPI logic, including metric definitions, calculations, and thresholds, and performing data validation and reconciliation for trusted operational reporting.
• Experience in leadership, mentoring, coaching, training, and enabling leaders and frontline staff to use dashboards and analytics to change performance.
• Experience partnering with cross-functional teams, including Revenue Cycle/PFS, IT/analytics, and operational stakeholders, to translate business needs into data and reporting requirements.
• Strong analytical skills and ability to synthesize complex data into clear, actionable insights for operational leaders.
• Ability to facilitate requirements discussions and translate operational questions into measurable data definitions and reporting specifications.
• Knowledge of revenue cycle performance drivers and common metrics, including A/R aging, DNFB/FB hold, denials, follow-up, cash/charges, and productivity.
• Strong written and verbal communication skills, including creating training materials and presenting findings to executives and frontline staff.
• High attention to detail, strong documentation habits, and a disciplined testing and validation approach.
• Ability to manage multiple priorities, balance operational urgency with long-term reporting sustainability, and collaborate across teams.
• HFMA Certified Revenue Cycle Representative (CRCR) certification required within nine months of hire.
• Demonstrates the True North values: Nurture/Care, Own It, and Respect.

Nice To Haves

• Epic revenue cycle certification and/or completion of Epic revenue cycle informatics training.
• Epic reporting/analytics credentials, such as Epic Reporting Workbench, and/or related analytics training.

Responsibilities

• Provide revenue cycle informatics support aligned with Epic revenue cycle recommendations, including analytics enablement, training, and adoption support across HB and PB.
• Serve as a key Epic reporting and analytics resource for revenue cycle, using Epic tools such as Reporting Workbench, dashboards, and enterprise data sources, and partner with IT/analytics teams for advanced data sets as needed.
• Establish and manage a structured intake and prioritization process for reporting and dashboard requests, including requirements gathering, documentation, testing and validation, deployment, and ongoing maintenance.
• Partner with revenue cycle, finance, and operational leaders to identify improvement opportunities and support adoption of data-driven workflows; translate analytic insights into operational actions and change-management support.
• Coach, mentor, and educate revenue cycle staff at various levels on dashboards, report navigation, self-service analytics, and interpretation of performance data; develop job aids and training materials as needed.
• Prepare analyses and materials for operating reviews, weekly touchpoints, and leadership discussions; proactively surface insights, risks, and recommended actions.
• Maintain appropriate privacy and security practices when handling patient and financial data, including following policies for PHI access, minimum necessary use, and secure distribution of reporting outputs.
• Drive adoption of new revenue cycle technologies and software tools through investigation, collaboration, research, advocacy, and education.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level