Revenue Cycle Informaticist

OrthoNebraska•Omaha, NE

About The Position

The Revenue Cycle Informaticist supports OrthoNebraska’s Patient Financial Services, Health Information Management, and Patient Access departments by optimizing, standardizing, and supporting operational needs. The role works with information and systems technology to provide ongoing support, identify optimization opportunities, and troubleshoot issues in order to improve the user experience and reduce friction. The position designs, tests, implements, and maintains Revenue Cycle systems across the organization. It collaborates with end users, vendors, and Information Technology staff to resolve application and workflow issues, maintains expertise in revenue cycle and related clinical and business applications, and supports project management, documentation, training, and system testing. The role works primarily during the day, with flexible hours and on-call coverage potentially required based on department needs. The position is classified as sedentary work. Applicants must pass a background check, pre-employment physical, and drug test; any required active licensure must also be obtained.

Requirements

Associate degree in business, informatics, or a healthcare-related field.
At least 3 years of healthcare revenue cycle experience.
Strong understanding of healthcare workflows and terminology, Revenue Cycle systems, electronic medical records, and related healthcare, clinical, and business informatics systems.
Ability to plan, prioritize, and implement strategies to achieve goals.
Ability to work independently or as part of a team, as project needs dictate.
Strong verbal and written communication skills.
Extensive project management experience.
Experience creating training documentation.
Ability to meet deadlines and work methodically.
Ability to pass a background check, pre-employment physical, and drug test; obtain active licensure when required.

Nice To Haves

Bachelor’s degree.
RN, Radiology Tech, PT, CMA, or AT licensure.
Certification in an Electronic Medical Record or professional Revenue Cycle certificate(s).
Subject matter expertise in one or more of Patient Medical Billing, Medical Coding, Transcription/Dictation, Medical Records, Pre-Certification, or Patient Access.
Oracle/Cerner Revenue Cycle and Revenue Manager experience.
Creativity and latitude in carrying out the role.

Responsibilities

Design, test, implement, and maintain assigned Revenue Cycle systems across the organization to support patients and healthcare professionals.
Troubleshoot application and workflow issues and collaborate with users, vendors, and Information Technology staff to resolve barriers.
Maintain in-depth knowledge of revenue cycle, clinical, and business applications used at OrthoNebraska, including Cerner, Nuance/Dragon, ProVation, Flywire, Luma, and TheraOffice.
Establish and maintain subject matter expertise in revenue cycle information systems supporting Patient Financial Services, Health Information Management, and Patient Access.
Apply project management practices, including planning, organization, scheduling, resource allocation and management, budgeting, and reporting.
Prepare documentation, charts, graphs, project plans, training materials, and other written communications.
Ensure order sets are standardized and integrated as appropriate.
Work independently and methodically to meet deadlines and department or team needs.
Monitor application use, system performance, and hardware and software reliability.
Support customer service, patient safety, and professionalism.
Develop and maintain positive working relationships with end-user departments to support optimal application use and provide end-user training and education.
Coordinate, facilitate, and evaluate clinician functional testing for human factors issues before and after system upgrades and improvements.
Maintain current knowledge of healthcare, medical billing and coding practices, regulatory standards, management, healthcare trends, and legal implications of revenue cycle and clinical information systems.
Cover on-call responsibilities as outlined by department needs.
Perform other duties as assigned.