Revenue Cycle Analyst - Optimization - Patient Financial Services Days ( M-F ) 40hrs/wk

umhealthwest • Wyoming, MI

3d

About The Position

The Revenue Cycle Analyst partners with revenue cycle and clinical operations to optimize financial performance and maximize revenue opportunities. The role applies a holistic understanding of clinical and financial workflows to perform root cause analysis, identify process gaps, and drive workflow and technology-enabled improvements. The Analyst proactively monitors performance, analyzes results, and provides data-driven insights to support revenue optimization, reduce avoidable write-offs, and improve operational efficiency across the Region.

The position conducts analysis and supports improvement initiatives across UMH Sparrow and UMH West. It works with clinical, operational, IT, payer, and revenue cycle stakeholders, and serves as a senior analytical resource and escalation point for complex reporting, metrics, and analytical questions. The Analyst also mentors Analyst I and II staff and participates in regional and systemwide initiatives.

Requirements

• Bachelor's degree in Business, Healthcare Administration, Science, Economics, Finance, or a related field.
• Minimum 5 years of healthcare revenue cycle or finance experience.
• Strong verbal, written, and interpersonal communication skills.
• Strong organization and time management skills, including the ability to handle multiple priorities.
• Strong critical thinking, analytical, and problem-solving skills focused on process improvement.
• Ability to work collaboratively and lead meetings and projects.
• Advanced knowledge of clinical operations and revenue cycle operations, with the ability to translate information.
• Advanced knowledge of payer reimbursement and compliance guidelines.
• Proficiency with Microsoft Office products, including Excel, Word, and PowerPoint.
• Ability to optimize systems and drive organizational change.
• Expert knowledge of Epic charging workflows, payer reimbursement, and regulatory compliance.
• Advanced knowledge of Epic clinical and revenue applications, reports, and system capabilities.
• Demonstrated ability to create SBARs and PowerPoint slides and conduct root cause analyses with recommendations and outcomes.
• Demonstrated analytical experience using Slicer Dicer and other reporting tools.
• In-depth knowledge of hospital and professional billing processes, including payer behavior.
• Desire to continuously learn and apply improvement methodologies and spread successful innovation through the institution.

Nice To Haves

• Master's degree in Business, Healthcare Administration, Science, Economics, Finance, or a related field.
• Coding certification.
• Experience with Tableau dashboards.

Responsibilities

• Conduct in-depth root cause analysis of revenue leakage, avoidable write-offs, and performance variation; summarize findings and recommend actionable improvements.
• Develop and propose mitigation strategies, including workflow redesign, education, and technology-enabled solutions.
• Lead and support initiatives to reduce avoidable write-offs across UMH Sparrow and UMH West.
• Facilitate and lead stakeholder meetings, considering revenue, compliance, and operational impacts.
• Partner with payers to address policy changes, claim processing issues, and systemic drivers of write-offs.
• Educate clinical and operational teams on workflows, payer requirements, and process improvements.
• Use technology, analytics tools, and software solutions to track performance, monitor progress, and support improvement initiatives.
• Partner with Regional IT to design and implement Epic build changes, enhanced functionality, and new or optimized workflows.
• Translate quantitative and qualitative data into clear, actionable insights through written summaries, dashboards, and presentations for leadership.
• Monitor trends, variances, and outliers to identify revenue risk, opportunities, and performance improvement areas.
• Serve as a senior analytical resource and escalation point for complex reporting, metrics, and analytical questions.
• Participate in regional and systemwide initiatives by providing analytical expertise and reporting support.
• Mentor and support Analyst I and II staff in reporting standards, best practices, and analytical techniques.
• Build and maintain regional partnerships with clinical, revenue cycle, IT, and payer stakeholders.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior