Revenue Cycle Analyst - Optimization - Patient Financial Services Days ( M-F ) 40hrs/wk

University of Michigan Health-West • Wyoming, MI

1d

About The Position

The Revenue Cycle Analyst partners with revenue cycle and clinical operations to optimize financial performance and maximize revenue opportunities across the Region. The role uses expertise in clinical and financial workflows to conduct root cause analysis, identify process gaps, and drive workflow and technology-enabled improvements. The Analyst proactively monitors performance, analyzes results, and provides data-driven insights to support revenue optimization, reduce avoidable write-offs, and improve operational efficiency.

The position also serves as a senior analytical resource and escalation point, supports regional and systemwide initiatives, and mentors Analyst I and II staff. The job description notes that these are minimum essential duties and that additional duties may be assigned; leadership may alter or modify the duties.

Requirements

• Bachelor's degree in Business, Healthcare Administration, Science, Economics, Finance, or a related field.
• Minimum 5 years of Healthcare Revenue Cycle / Finance experience.
• Strong verbal, written, and interpersonal communication skills.
• Strong organization and time-management skills, with the ability to handle multiple priorities.
• Strong critical-thinking, analytical, and problem-solving skills, with a focus on process improvement.
• Ability to work in a collaborative team environment.
• Advanced knowledge of clinical operations and revenue cycle operations, with the ability to translate information.
• Ability to lead meetings and projects, optimize systems, and drive organizational change.
• Advanced knowledge of payer reimbursement and compliance guidelines.
• Proficiency with Microsoft Office products, including Excel, Word, and PowerPoint.
• Expert knowledge of Epic charging workflows, payer reimbursement, and regulatory compliance.
• Advanced knowledge of Epic clinical and revenue applications, reports, and system capabilities.
• Demonstrated ability to create SBARs, PowerPoint slides, and root cause analyses, including recommendations and outcomes.
• Strong analytical skills, including demonstrated experience using Slicer Dicer and other reporting tools.
• In-depth knowledge of hospital and professional billing processes, including payer behavior.
• Desire to continuously learn and apply improvement methodologies and spread successful innovation through the institution.

Nice To Haves

• Master's degree in Business, Healthcare Administration, Science, Economics, Finance, or a related field.
• Coding certification.
• Experience with Tableau dashboards.

Responsibilities

• Conduct in-depth root cause analysis of revenue leakage, avoidable write-offs, and performance variation; summarize findings and recommend actionable improvements.
• Develop and propose mitigation strategies, including workflow redesign, education, and technology-enabled solutions, to address systemic issues.
• Lead and support initiatives to reduce avoidable write-offs across UMH Sparrow and UMH West.
• Facilitate and lead stakeholder meetings, considering revenue, compliance, and operational impacts.
• Partner with payers to address policy changes, claim processing issues, and systemic drivers of write-offs.
• Educate clinical and operational teams on workflows, payer requirements, and process improvements.
• Use technology, analytics tools, and software solutions to track performance, monitor progress, and support improvement initiatives.
• Partner with Regional IT to design and implement Epic build changes, enhanced functionality, and new or optimized workflows.
• Translate quantitative and qualitative data into actionable insights through written summaries, dashboards, and presentations for leadership.
• Monitor trends, variances, and outliers to identify revenue risks, opportunities, and performance improvement areas.
• Serve as a senior analytical resource and escalation point for complex reporting, metrics, and analytical questions.
• Participate in regional and systemwide initiatives by providing analytical expertise and reporting support.
• Mentor and support Analyst I and II staff in reporting standards, best practices, and analytical techniques.
• Build and maintain regional partnerships with clinical, revenue cycle, IT, and payer stakeholders.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior