Revenue Cycle Analyst - Optimization - Patient Financial Services Days ( M-F ) 40hrs/wk

University of Michigan Health-West • Wyoming, MI

1d

About The Position

The Revenue Cycle Analyst partners with revenue cycle and clinical operations to optimize financial performance and maximize revenue opportunities. The role applies deep expertise in clinical and financial workflows to perform root cause analysis, identify process gaps, and drive workflow and technology-enabled improvements. The Analyst proactively monitors performance, analyzes results, and delivers actionable, data-driven insights to support revenue optimization, reduce avoidable write-offs, and improve operational efficiency across the region.

This position conducts analysis and recommends improvements, develops mitigation strategies, and supports initiatives to reduce avoidable write-offs. It facilitates stakeholder collaboration, works with payers on policy and claim-processing issues, and educates clinical and operational teams. The Analyst also uses analytics and technology tools, partners with Regional IT on Epic changes and workflows, provides reporting and insights to leadership, and serves as a senior analytical resource while mentoring Analyst I and II staff.

Requirements

• Bachelor's degree in Business, Healthcare Administration, Science, Economics, Finance, or a related field.
• Minimum 5 years of healthcare revenue cycle or finance experience.
• Strong verbal, written, and interpersonal communication skills.
• Strong organization and time management skills, with the ability to handle multiple priorities.
• Strong critical thinking, analytical, and problem-solving skills focused on process improvement.
• Ability to work collaboratively in a team environment.
• Advanced knowledge of clinical operations and revenue cycle operations, with the ability to translate information.
• Ability to lead meetings and projects, optimize systems, and drive organizational change.
• Advanced knowledge of payer reimbursement and compliance guidelines.
• Proficiency with Microsoft Office products, including Excel, Word, and PowerPoint.
• Expert knowledge of Epic charging workflows, payer reimbursement, and regulatory compliance.
• Advanced knowledge of Epic clinical and revenue applications, reports, and system capabilities.
• Demonstrated ability to create SBARs and PowerPoint slides, and to conduct root cause analysis with recommendations and outcomes.
• Demonstrated experience using Slicer Dicer and other reporting tools.
• In-depth knowledge of hospital and professional billing processes, including payer behavior.
• Desire to continuously learn and apply improvement methodologies and spread successful innovation through the institution.

Nice To Haves

• Master's degree in Business, Healthcare Administration, Science, Economics, Finance, or a related field.
• Coding certification.
• Experience with Tableau dashboards.

Responsibilities

• Conduct in-depth root cause analysis of revenue leakage, avoidable write-offs, and performance variation; summarize findings and recommend actionable improvements.
• Develop and propose mitigation strategies, including workflow redesign, education, and technology-enabled solutions.
• Lead and support initiatives to reduce avoidable write-offs across UMH Sparrow and UMH West.
• Facilitate and lead stakeholder meetings, applying high-level problem solving that considers revenue, compliance, and operational impacts.
• Partner with payers to address policy changes, claim-processing issues, and systemic drivers of write-offs.
• Educate clinical and operational teams on workflows, payer requirements, and process improvements.
• Use technology, analytics tools, and software solutions to track performance, monitor progress, and support improvement initiatives.
• Partner with Regional IT to design and implement Epic build changes, enhanced functionality, and new or optimized workflows.
• Translate quantitative and qualitative data into actionable written summaries, dashboards, and presentations for leadership.
• Monitor trends, variances, and outliers to identify revenue risk, opportunity, and performance improvement areas.
• Serve as a senior analytical resource and escalation point for complex reporting, metrics, and analytical questions.
• Participate in regional and systemwide initiatives by providing analytical expertise and reporting support.
• Mentor and support Analyst I and II staff in reporting standards, best practices, and analytical techniques.
• Build and maintain regional partnerships with clinical, revenue cycle, IT, and payer stakeholders.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior