Revenue & Billing Operations Coordinator

Paul Gough Media•Celebration, FL

2d•Onsite

About The Position

We are a fast-growing healthcare media, marketing, and AI technology company headquartered in Celebration, Florida. We work with private healthcare business owners across the United States, United Kingdom, and internationally - helping them grow through marketing, business education, and AI-powered software solutions. As our company scales rapidly, we are building a dedicated Revenue & Billing Operations function to ensure billing accuracy, revenue protection, contract compliance, and operational visibility across our subscription and recurring revenue business. This role works closely with the COO, Office Manager, External CFO / bookkeeping partner, AI development team, and Revenue and operations leadership. This is an important operational role focused on protecting revenue integrity as the company continues to scale. We are seeking a highly organized, detail-oriented Revenue & Billing Operations Coordinator to oversee recurring billing accuracy, failed payment tracking, contract price increase execution, and revenue operations support. This role is ideal for someone who enjoys working with systems, checklists, spreadsheets, and operational processes - and who takes pride in spotting issues before they become problems. This position sits at the intersection of Revenue Operations, Billing Accuracy, Process Management, and Operational Reporting. The successful candidate will help ensure that contracts are billed correctly, payment systems are accurate, failed payments are identified and recovered quickly, annual contract increases are properly executed, and revenue reporting remains organized and reliable.

Requirements

Extremely detail oriented
Organized and process driven
Comfortable working with spreadsheets and operational software systems including CRM (Ideally has worked with SalesForce, KEAP, or something similar).
Calm, methodical, and reliable
Able to follow processes while also identifying potential issues proactively
Comfortable communicating with leadership and external partners
Interested in learning modern operational systems and AI-enhanced workflows

Nice To Haves

Subscription billing or recurring revenue businesses
Stripe or other payment processors
CRM systems
Revenue operations or billing administration
SaaS or agency environments
Spreadsheet management and reporting

Responsibilities

Set up and verify recurring billing information for new clients
Ensure contract pricing, billing frequency, and payment terms are entered correctly into billing systems
Audit billing records for accuracy and consistency
Verify invoices and recurring subscriptions are operating correctly
Monitor daily failed payment reports across payment processors
Track retry attempts and payment recovery status
Coordinate outreach regarding expired cards or failed ACH payments
Escalate high-value or recurring payment failures to leadership
Maintain accurate records of recovery efforts and outcomes
Track annual contract price increase schedules
Apply scheduled pricing increases in billing systems
Verify invoices reflect updated pricing accurately
Maintain contract uplift tracking spreadsheets and reporting
Ensure no contract increases are missed
Maintain internal revenue operations spreadsheets and dashboards
Prepare weekly revenue integrity reports for leadership
Track expected revenue versus collected revenue
Flag inconsistencies, anomalies, or potential revenue leakage
Assist with reconciliation support alongside external finance partners
Work directly with the COO and Office Manager on revenue operations priorities
Coordinate with external CFO/bookkeeping partner regarding billing and reconciliation questions
Collaborate with AI/product team regarding operational improvements and recurring patterns
Support ongoing process improvement initiatives as systems evolve