Senior Analyst, Revenue Billing Operations

Zillow

3d•$79,000 - $132,800•Remote

About The Position

As part of the Revenue Billing Operations team, you’ll support the accurate billing of Zillow’s enterprise product suite across multiple systems. The team plays an important role in Zillow’s financial health and scalability by ensuring billing runs smoothly, accurately, and efficiently while continuing to improve how the function operates through automation and system enhancements. This role is an opportunity to grow your career while helping improve and scale Zillow’s enterprise billing operations. You’ll partner with teams across Finance, Engineering, Sales, and Support to solve billing challenges that affect financial accuracy, operational efficiency, and the customer experience. You’ll bring strong billing systems expertise, process improvement skills, and a collaborative mindset to a team focused on precision, progress, and scale.

Requirements

Bachelor’s degree in Finance, Accounting, Business Administration, or equivalent experience.
5+ years of experience in B2B billing operations, with demonstrated success managing competing priorities and delivering results in a fast-paced environment.
Advanced experience with Zuora, including subscription management, billing rules, invoicing workflows, and workbook management.
Experience using Salesforce for billing case intake, triage, escalation tracking, and cross-functional issue resolution.
Strong analytical, problem-solving, and data management skills, with exceptional attention to detail across large datasets and complex billing scenarios.
Strong written and verbal communication skills, with the ability to explain complex billing issues clearly to internal and external stakeholders.
Experience mentoring others and collaborating effectively with cross-functional partners such as Sales, Finance, Support, and product teams.

Nice To Haves

Familiarity with tools and practices such as Sage Intacct, advanced Excel, Google Workspace, SOX-aware documentation, BPO partnership support, or applying AI and automation in billing or finance operations.
Transferable skills or related experiences from non-traditional backgrounds.

Responsibilities

Execute end-to-end billing processes in Zuora, including recurring billing, adjustments, dunning, and preparation of invoices, credit memos, and debit memos.
Manage complex billing workbooks in Zuora and Excel, including calculating billing ranges from sales orders and supporting accurate invoicing and reconciliation.
Create and update subscriptions in Zuora to ensure alignment with customer agreements and billing policies.
Manage billing case intake and triage in Salesforce, partnering with Sales and Support to resolve inquiries, escalations, corrections, and adjustments.
Perform reconciliation and validation across billing systems, identify discrepancies, and implement corrective actions.
Partner with IT and Finance on billing system integrations and upgrades to improve billing accuracy and efficiency.
Identify opportunities to use AI, automation, and analytics to improve billing processes, data quality, and operational insights.
Mentor junior team members and contribute to a culture of operational excellence and continuous improvement.