Revenue & Billing Specialist

Cordance

15h • Remote

About The Position

Cordance is dedicated to accelerating the growth of vertically focused business-to-business (B2B) software-as-a-service (SaaS) companies through acquisition and long-term tactical and financial guidance. We’re experienced operators and subject-matter experts with a passion for software and building businesses. We partner with founders to help them scale their businesses and realize their companies’ full potential.
We look for businesses with strong leadership and high potential for profitable growth, and work together to increase year-over-year revenue, company efficiency, and impact. Cordance envisions that all companies we work with achieve their full potential. We embrace what makes each company great and build on those foundations. We believe in elevating a company as it scales, delivering dignity to the organization and its employees, and sharing a passion for building a legacy.
Position Overview
The Revenue & Billing Specialist will lead and optimize customer billing and revenue coordination processes across a multi-business-unit environment. This role is heavily focused on revenue accuracy, billing operations, order-to-cash process management, recurring revenue reconciliation, and cross-functional coordination between finance, sales, operations, and customer-facing teams.
The ideal candidate brings experience managing complex billing operations, coordinating with accounting and finance teams, overseeing usage-based and recurring revenue models, and improving operational processes tied to invoicing and revenue recognition. This individual will serve as a key operational partner in optimizing our revenue infrastructure to supports growth, operational accuracy, and customer satisfaction.

Requirements

• 5+ years of experience in billing operations, revenue operations, finance operations, or order-to-cash management
• Experience coordinating invoicing, purchase orders, and customer billing processes in a multi-entity or multi-business-unit environment
• Strong understanding of recurring revenue models, ARR tracking, and usage-based billing operations
• Hands-on experience working with ERP, accounting, or billing systems such as NetSuite or similar platforms
• Experience managing SKU structures, pricing configurations, and operational order workflows
• Strong analytical, organizational, and problem-solving skills with attention to operational and financial accuracy
• Ability to manage multiple operational initiatives and cross-functional dependencies simultaneously
• Excellent communication and stakeholder management skills across finance, sales, operations, and customer-facing teams

Nice To Haves

• Experience in SaaS, technology, hardware, ecommerce, or payments-related industries
• Familiarity with Quote-to-Cash (QTC) and Order-to-Cash operational frameworks
• Experience supporting usage-based pricing or transaction-based billing models
• Experience working with third-party vendors, commissions, and revenue-sharing programs
• Knowledge of financial reporting processes and operational revenue reconciliation

Responsibilities

• Partner with Cordance accounting and revenue teams to ensure invoices are generated accurately and delivered to the correct customer contacts
• Identify and resolve billing discrepancies, invoicing errors, and customer account issues in collaboration with accounting and customer-facing teams
• Coordinate purchase order (PO) collection, validation, and acceptance processes to support timely invoicing and revenue collection
• Lead monthly ARR and revenue review processes across consolidated business units
• Analyze revenue reporting discrepancies, data inconsistencies, and long-standing reconciliation issues impacting reporting accuracy
• Partner with finance and accounting teams to improve revenue visibility, forecasting accuracy, and reporting consistency
• Support leadership with operational analysis related to recurring revenue performance and billing trends
• Manage GMV and usage-based billing processes to ensure accurate customer billing and revenue reporting
• Oversee monthly billing file generation and validation processes for upload into NetSuite and other financial systems
• Coordinate with accounting teams to ensure usage-based pricing is invoiced accurately and on schedule
• Manage third-party vendor relationships including credit card residual payments, vendor commissions, and other usage-based revenue programs
• Monitor vendor payment structures, reconciliation processes, and commission reporting to ensure operational accuracy
• In partnership with Cordance, maintain and update SKU structures, product descriptions, and pricing details within order management systems
• Serve as the primary operational point of contact for Quote-to-Cash (QTC) processes across Commerce-linked business units
• Streamline hardware SKU management and improve standardization across ordering and billing workflows
• Develop use case documentation and operational guidance for sales teams to ensure accurate SKU selection and order creation
• Collaborate cross-functionally to improve order accuracy, billing efficiency, and operational scalability throughout the customer lifecycle
• Oversee order administration processes related to customer expansion orders for software and hardware solutions
• Partner closely with the Operations Manager to coordinate operational execution for RMAs, replacement hardware, and supply fulfillment
• Ensure operational handoffs between sales, billing, accounting, and fulfillment teams are accurate and efficient
• Support customers and internal teams with billing inquiries, order-related escalations, and operational issue resolution

Benefits

• Comprehensive Health Coverage: Coverage begins on your first day of employment.
• 401K Plan (US): We match 1:1 for the first 3% of contributions and 0.5:1 for the next 2%. Contribute 5% of your salary and get a 4% match. Choose from pre-tax and Roth options. You’re eligible the first of the month after 90 days and immediately vested.
• RRSP (CAN): We match 1:1 for the first 3% of contributions and 0.5:1 for the next 2%. Contribute 5% of your salary and get a 4% match. Choose from pre-tax and Roth options. You’re eligible the first of the month after 90 days and immediately vested.
• Flexible PTO: Enjoy uncapped paid time off to balance your work and personal life.
• 12 weeks paid leave for all employees.
• Monthly Stipend: Receive $75 USD / $140 CAD per month for phone and internet if you work remotely.
• Generous Holiday Schedule: Benefit from an extensive list of holidays to recharge and spend time with loved ones.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed