Revenue Billing Coordinator

University of Guelph•Guelph, ON

7d•Onsite

About The Position

The Revenue Coordinator supports the financial and administrative operations of Student Health Services (SHS) and physician billing within the Health and Performance Centre (HPC). These cost-recovery units provide medical and health-related services to University of Guelph students and, in the case of HPC, community members. The Revenue Coordinator is primarily responsible for physician billing and revenue control processes associated with approximately $3 million in annual billable medical services and visits across Student Health Services and the Health and Performance Centre. This includes Ministry of Health (MOH) physician billing submissions, invoicing, collections and deposits, UHIP and third-party insurance billing, reconciliation, reporting, and preparation of remuneration summaries for fee-for-service physicians. In addition to billing responsibilities, the incumbent supports the broader administrative operations of Student Wellness Services as required. The Revenue Coordinator is responsible for managing highly detailed and sensitive financial and health-related information within a fast-paced clinical environment that requires a high degree of accuracy, organization, confidentiality, and independent judgement. The incumbent must be able to prioritize competing demands, adapt to changing billing requirements and fee schedules, and communicate professionally with students, patients, physicians, insurance providers, and external agencies.

Requirements

One (1) year Community College certificate in Health Office Administration, Medical Administration, or a related field, along with one (1) year experience in a health care or medical office setting. An equivalent combination of education and experience may be considered.
Certificate of Completion in Medical OHIP Billing, with demonstrated experience processing physician billing, insurance claims, and financial reconciliation activities.
Experience working with electronic medical billing, scheduling, and electronic health record systems.
Excellent organizational skills with a high degree of accuracy, attention to detail, discretion, and confidentiality when managing sensitive financial and health-related information.
Demonstrated ability to prioritize competing demands, problem solve independently, and work effectively within a fast-paced environment.
Strong computer, technical, and communication skills, with the ability to work collaboratively within a multidisciplinary, student-centered health care setting.
Demonstrated commitment to providing accessible, inclusive, and compassionate customer service.
Strong understanding of privacy and confidentiality responsibilities, including a working knowledge of the Personal Health Information Protection Act (PHIPA).

Responsibilities

Accurately processes and reconciles physician billing across Student Health Services and the Health and Performance Centre using the Input Health and MD Billing systems.
Solely responsible for the electronic submission of all Ministry of Health (MOH) physician claims for payment while ensuring compliance with technical and formal billing requirements.
Processes and supports UHIP and third-party insurer billing, submissions, reconciliations, and related inquiries as required.
Reviews claim rejections and reconciliation reports, interprets billing error codes, investigates discrepancies, and completes corrections and resubmissions as required.
Processes payments, prepares deposits, reconciles daily cash activity, and generates financial and physician remuneration reports.
Calculates physician remuneration summaries and compiles monthly reconciliation reports to verify accuracy against Ministry of Health remittance summaries.
Supports fiscal year-end financial processes including audit preparation, reconciliation of receivables and payables, and reporting related to outstanding accounts.
Provides billing support and guidance to physicians and the Nurse Practitioner related to OHIP, UHIP, WSIB, Canada Life, and other insurance providers, while maintaining knowledge of fee schedules and billing requirements.
Responds to patient, student, and provider inquiries related to billing, insurance coverage, and payments in a professional and confidential manner.
Assists with administrative support duties across Student Wellness Services including appointment booking, answering phones, scanning and managing electronic records, processing referrals, and receiving payments as required.
Contributes to the development and improvement of efficient administrative and billing practices and procedures.