Revenue Cycle Representative - Billing

Chestnut Health Systems•Bloomington, IL

1d•Onsite

About The Position

We are seeking a Revenue Cycle Representative I (Billing) to join our team. This role supports billing operations and accounts receivable functions, ensuring accurate claim submission, timely follow-up, and effective communication with payers and internal teams. The ideal candidate is detail-oriented, organized, and able to work independently while contributing to a collaborative team environment. Chestnut Health Systems™ is a leading provider of integrated health care services. Since 1973, Chestnut has grown to more than 800 committed, compassionate employees providing substance use, mental health, and primary care treatment to patients in Illinois and Missouri. We provide fully integrated care for all our patients by combining behavioral health care services with our community-based primary care health centers. Chestnut also conducts research and training throughout the U.S.A.

Requirements

High school diploma or GED required
Minimum of one (1) year experience in an office, clerical, or customer service environment
Strong data entry and keyboarding skills, including navigating electronic systems and payer websites
Intermediate proficiency in Microsoft Office (Word, Excel, Outlook)
Strong attention to detail, organizational skills, and ability to manage time effectively
Ability to work independently and solve moderately complex billing and coding issues
Excellent communication skills with the ability to interact professionally with diverse stakeholders
Ability to maintain confidentiality and adhere to HIPAA guidelines

Nice To Haves

Experience with medical billing, insurance reimbursement, or collections preferred
Knowledge of medical terminology, CPT/ICD-9/10/HCPCS coding, and insurance billing processes preferred
Familiarity with Medicare, Medicaid, and private insurance requirements preferred

Responsibilities

Support billing and collections processes for accounts receivable
Review and submit claims for assigned payers and/or business lines in a timely manner
Run and analyze monthly aging reports to follow up on unpaid claims according to departmental protocols
Communicate with Utilization Review staff regarding authorizations, appeals, and payer requirements
Respond to payer communications, including processing denials and submitting additional information as needed
Maintain accurate and organized filing systems, including archiving inactive records
Document all billing-related activity appropriately within the electronic health record (EHR) system
Collaborate with team members and participate in meetings to support departmental goals
Promote excellent customer service in all interactions