Revenue Agent 2 (in-training) - Port Angeles

State of Washington•Clallam County - Port Angeles, WA

About The Position

The Department of Revenue’s Compliance Division is hiring two Revenue Agent 2 positions in Port Angeles, Washington, with an in-training pathway to the full Revenue Agent 2 level. During the 18-month in-training period, the employee will develop communication, negotiation, and investigative skills while resolving revenue collection activities on delinquent accounts. The employee will also advise, instruct, and train a diverse customer base. The initial months include hands-on office training; telework may also be available, with arrangements determined with the supervisor. After successful completion of the in-training plan and advancement to Revenue Agent 2, the role investigates delinquent taxpayers and takes collection actions, conducts field investigations, maintains case records, and helps taxpayers and representatives with business registration and tax-return guidance. The position requires working in office and field settings and interacting with taxpayers and a range of external and internal partners. The role is covered by a collective bargaining agreement between the Department of Revenue and the Washington Public Employees Association. Applicants must have complied with Washington state tax laws. A background check, including criminal record history, will be conducted before hire.

Requirements

Demonstrated communication skills, including clear written and verbal communication and professional telephone communication.
Demonstrated analytical skills, including the ability to research, analyze, and evaluate complex financial information.
Demonstrated knowledge of laws and regulations, including the ability to interpret and apply complex state tax laws, rules, policies, and legal documents.
Demonstrated interviewing and negotiation skills, including the ability to question and gather information from uncooperative, evasive, or distressed individuals and negotiate payment plans.
Demonstrated attention to detail in case histories, documentation, and taxpayer interactions.
Demonstrated interpersonal skills, professionalism, accountability, and tact in challenging or sensitive situations.
Ability to work independently under general supervision, organize and prioritize a high-volume workload, and manage competing deadlines.
Ability to operate effectively in office and field environments, conduct in-person visits, and communicate clearly in person and by phone for extended periods.
Progressive experience conducting credit analysis, reviewing financial records, or performing investigative work involving financial data.
Progressive experience using investigative research tools, online databases, and third-party information sources to locate individuals and assets and validate taxpayer information.
Progressive experience using computer systems and technology to document actions, research accounts, and manage workflow.
Equity competencies: ability to take action to learn and grow, ability to take action to meet the needs of others, and use of an equitable and inclusive approach.
Must have complied with Washington state tax laws.

Nice To Haves

Bachelor’s degree involving major study in business administration, accounting, public administration, political science, economics, criminal justice, sociology, psychology, law, or a closely related field.
One year of experience in personal or corporate finance, law enforcement, adjustment of claims, collection of civil debts, or another directly related field.

Responsibilities

Develop communication, negotiation, and investigative methods during an 18-month in-training plan focused on resolving revenue collection activities on delinquent accounts.
Provide advice, instruction, and training to a diverse customer base.
Investigate and locate delinquent taxpayers using database searches, the internet, and third-party resources.
Take collection action against non-compliant taxpayers, including tax warrants, bank or wage garnishments, and revocation of business registration certificates.
Conduct fieldwork and investigate delinquent accounts at taxpayers’ places of business, job sites, and residences.
Continuously record contact histories and taxpayer information in appropriate agency systems.
Assist taxpayers and representatives with business registration, guidance on completing tax returns, and contacting other agencies when appropriate.
Research and evaluate financial information to determine tax liability, assess ability to pay, and recommend resolution options.
Interpret and apply tax laws, rules, policies, and legal documents when resolving compliance issues, negotiating payment plans, and educating taxpayers.
Conduct structured interviews, gather information, negotiate payment plans, and document findings accurately.
Organize and prioritize a high-volume workload, manage competing deadlines, and maintain accurate case histories and documentation.
Build and maintain effective relationships with taxpayers, business owners, attorneys, CPAs, law enforcement, other agencies, and internal partners.
Use computer systems and technology to update case histories, document actions, research taxpayer accounts, and manage workflow.