Revenue Agent

the South Dakota State Government•Sioux Falls, SD

9d•Onsite

About The Position

Revenue Agents work with individuals, businesses, executives, and members of the legal and financial communities. They plan and conduct onsite examinations of business records and use technology, telecommunications, and data management systems. The South Dakota Department of Revenue encourages voluntary compliance through direct taxpayer assistance and educational opportunities. Revenue Agents help taxpayers understand state tax laws and regulations, answer licensing questions, and provide situation-specific guidance. Successful applicants will be trained on state tax laws and codes. The position requires occasional travel and a background investigation. It is a full-time position with the Department of Revenue, based in Sioux Falls or Yankton, South Dakota. After four years of on-the-job training and development, advancement to Senior Revenue Agent may be earned.

Requirements

Attention to detail and the ability to complete work accurately and thoroughly.
Ability to listen attentively and communicate information and ideas clearly, verbally and in writing.
Ability to remain focused and composed in stressful situations.
Customer-service skills and the ability to respond courteously to customer needs.
Sound judgment and decisiveness.
Ability to actively seek, collect, and evaluate information.
Initiative and commitment to completing assignments and goals.
Problem-solving and analytical skills.
Ability to build and maintain professional relationships.
Ability to communicate professionally with taxpayers and their representatives.
Resume must be attached to the application.
Successful applicants must undergo a background investigation.
Applicants must verify identity and eligibility to work in the United States and complete Form I-9; the state uses E-Verify.
Must apply online; emailed resumes or submissions are not accepted.

Nice To Haves

A National Career Readiness Certificate may be submitted with the application, but is not required for consideration.

Responsibilities

Educate taxpayers about South Dakota tax laws and regulations and address licensing questions and needs.
License new businesses and educate them about the tax laws that apply to their businesses.
Collect taxes from delinquent taxpayers using departmental procedures.
Interpret internal reference materials and provide reliable information to callers.
Participate in department-wide initiatives to improve the efficiency of business practices.
Navigate and reference South Dakota tax laws and statutes to advise taxpayers on situation-specific questions.
Plan and conduct onsite examinations of business records.
Communicate professionally with taxpayers and their representatives by phone, email, postal mail, and in person.
Document taxpayer communications in clear, concise summaries.
Build and maintain professional relationships with people who provide information, assistance, or support.

Benefits

Eligibility for travel per diems
Health insurance, including a $0 employee-only premium option
Well-Being Program
Employee Assistance Program
Dental insurance
Vision insurance
Health Savings Account
Basic life insurance coverage at no cost to employees
Membership in the South Dakota Retirement System
15 paid vacation days per year
14 paid sick days
Paid family leave of 40 hours per week for twelve weeks for birth or adoption of a child
15 paid military leave days per calendar year
11 paid holidays
Longevity pay
Semimonthly pay periods