Revenue Agent Supervisor

State of Nebraska • Lincoln, NE

3d • Onsite

About The Position

Under general direction, the Revenue Agent Supervisor plans, assigns, directs, reviews, and evaluates the work activities of subordinate Revenue Agent Seniors and other assigned staff. The role works with other governmental agencies and tax associations and manages complex sales tax refunds, including incentive refunds, agricultural refunds, and erroneous tax charged refunds. It also includes reviewing claims for fraud detection and performing related work as assigned.

This is a 100% in-office position in Lincoln, Nebraska. The Department does not sponsor STEM Optional Practical Training or non-immigrant work visas for this position.

Requirements

• Associate’s degree in business or a related field plus two years of experience in tax return preparation, tax compliance, business ownership and operation, account research and analysis, or interpretation and application of policies, laws, rules, or regulations, along with supervisory or work leader experience. Experience may substitute for education on a year-for-year basis.
• Knowledge of revenue internal accounting and operating procedures and processes, Department priorities, management review processes, and personnel and supervisory techniques and principles.
• Knowledge of state tax laws, rules, regulations, forms, and tax returns; sales tax processes and procedures; mathematics and accounting; business operations and practices; and management or supervisory principles and practices.
• Skills in assessing and evaluating employee performance and resolving interpersonal conflicts.
• Skills in reviewing and analyzing sales tax claims and complex sales tax accounts.
• Ability to present information in legal proceedings; interpret complex tax matters and state tax laws, rules, and regulations; identify employee strengths and weaknesses; determine training needs; handle volatile situations where physical harm is possible; supervise others; plan and assign work; communicate effectively; and work in stressful situations.

Responsibilities

• Manages assigned staff work activities, including training, planning, assigning, delegating, reviewing, and authorizing work.
• Evaluates the work performance of subordinate staff.
• Recommends personnel actions, including appointments, promotions, disciplinary actions, grievances, status changes, and separations.
• Participates with other Department divisions in reviewing and processing refund claims.
• Reviews and approves legal documents prepared to enforce compliance with tax laws.
• Conducts informal tax conferences with taxpayers to resolve discrepancies and educate taxpayers and preparers about their responsibilities.
• Communicates with local, county, and state entities, tax preparers, and the Federation of Tax Administrators to obtain refund-verification information, invoices, and other documentation, or to carry out assigned projects.
• Answers complex questions about sales tax refund claims.
• Researches and recommends solutions for refund-claim processes and systems.
• Works with the Information Technology area on system enhancements needed for processing claims and detection.
• Manages complex sales tax refunds, including incentive, agricultural, and erroneous-tax-charged refunds, and reviews claims for possible fraud.

Benefits

• Comprehensive benefits package; eligibility may vary by position, agency, and employment status.
• Paid time off.
• Retirement benefits.
• Professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree