Returns Specialist – 1st Shift

Stryker • Plainfield, IN

8d • Onsite

About The Position

As the Returns Specialist, you will manage customer orders and complaints, oversee inventory and warehouse tasks, and coordinate complex logistics while supporting continuous improvement and operational excellence. The position is onsite, Monday through Friday, from 7:00 a.m. to 3:30 p.m., with overtime available. Travel is 10%.

Requirements

• High school diploma or GED.
• Ideally, 2–4 years of relevant experience.

Nice To Haves

• Clerical or administrative work in a manufacturing, supply chain, or customer service environment.
• Experience with ERP systems, such as SAP.

Responsibilities

• Manage order data and metrics, triage incoming orders, and ensure timely and accurate fulfillment of customer orders.
• Handle customer complaints, provide tracking updates, and process return merchandise authorizations (RMAs).
• Supervise picking and packing processes, ensuring accuracy and efficiency in order preparation.
• Oversee shipping logistics, coordinate with delivery carriers, and manage transportation schedules.
• Track inventory movement and delivery progress to support timely arrival and customer satisfaction.
• Manage dangerous goods and hazardous materials in compliance with regulatory requirements, including safe handling and shipping.
• Administer global trade systems and transportation management tools for order booking, shipment tracking, and compliance.
• Generate and manage manual and end-user proformas; coordinate manual shipments for intercompany and intracompany transfers.
• Support continuous improvement and operational excellence.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED