Onsite Returns Processor

Butterfly Network•Burlington, MA

4d•Onsite

About The Position

The Returns Processor primarily processes returned devices so they can be appropriately recorded, triaged, and further processed. The role works closely with the existing team and provides support as needed to manage incoming inventory. Training will be provided in several areas. This is a full-time, in-office position based at Butterfly Network’s office in Burlington, Massachusetts. The office is designed for collaboration and includes comfortable workspaces and stocked kitchens.

Requirements

High school diploma or equivalent.
Ability to learn new technical skills quickly with an appropriate amount of training.
Ability to work with people or independently as the situation demands.
Ability to stand for long periods, handle many packages, and open returned boxes.
Self-driven, organized, and detail-oriented.
Experience with basic office software such as Microsoft Office or Google Sheets and Docs.

Nice To Haves

Comfort working in a lab setting.
Experience using basic electrical equipment, computer equipment, and hand tools.

Responsibilities

Organize and label returned packages.
Open returned packages and sort their contents.
Clean and disinfect returned devices that were used in the field.
Investigate product history and status using existing tools.
Perform simple data entry.
Maintain inventory levels of materials used to process returns.
Disassemble, scrap, and recycle returned products.
Perform other similar tasks in support of the team and its responsibilities.
Adhere to company security policies and procedures and securely use company assets.
Complete required security awareness training.
Safeguard company data and systems from unauthorized access, modification, or destruction.
Promptly report suspected or actual security incidents according to established response procedures.

Benefits

Comprehensive health insurance, including dental and vision coverage.
Option to buy enhanced health insurance coverage.
Annual employer contributions to Health Savings Accounts for enrolled employees.
Employee Assistance Program with tools and resources for emotional health and day-to-day needs.
401(k) plan with matching.
Eligible employees may participate in the Employee Stock Purchase Plan.
Unlimited paid time off and 10 paid holidays per year.
Parental leave, with additional support for primary caregivers transitioning back to work.
Competitive salaried compensation.
Equity.