Warranty Returns Processor

Vontier•Stow, OH

1d•Hybrid

About The Position

The Warranty Returns Processor reconciles hand tool warranty returns from Matco’s distributor network. The role involves identifying tools by item number, matching them to distributor packing lists, and identifying and sorting failed tools by common failure types for quality purposes. Duties also include processing warranty claims, handling returned items, and helping prepare items for return to the supply base or disposal.

Requirements

High school diploma or equivalent.
Basic computer skills, including Windows-based operating systems and general typing.
Ability to lift 50 pounds, with or without reasonable accommodations.
Flexibility regarding shift hours and responsibilities.
Ability to identify trends and patterns in tool failures.

Responsibilities

Open parcel packages and transfer items to sorting bins.
Identify tools by item number using markings on the tool or a paper or online catalog.
Match items to packing lists created by distributors.
Issue or deny distributor credit by correctly coding warranty claims in the computer system.
Pack and ship items back to distributors when credit is denied.
Sort like items for return to the supply base.
Move items to the quarantine area and help load them onto a truck for transport to a scrap facility.
Identify and sort failed tools by common failure types for quality purposes.

Benefits

Medical, dental, vision, disability, and life insurance.
Family-planning, women's health, diabetes-management, and adult and elder-care support programs.
Paid parental leave.
401(k) plan with matching company contributions.
Paid time off up to 15 days each year.
13 paid holidays, including 3 floating holidays.
Paid sick leave.
Annual bonuses or incentives, depending on position.
401(k) defined contribution after 1 year of service.
Employee discounts and discounts on tools.
Tuition reimbursement.
Student loan payment assistance.
Hybrid work environment with 2 days remote.
Annual Day of Caring for employees to volunteer.
Annual team-building events.