Return Agent- Fort Myers International Airport RSW

Enterprise Mobility•Fort Myers, FL

20d•Onsite

About The Position

Enterprise Mobility’s National/Alamo brand is hiring a Return Agent at Fort Myers International Airport (RSW). The role provides friendly, efficient service throughout the rental return process, assists customers with returns, and helps keep transactions quick and the customer environment welcoming. The starting pay is $18 per hour, with the opportunity to earn up to $1,500 in monthly performance-based bonuses. The position is located at 11000 Terminal Access Rd, Fort Myers, FL 33913. Available schedules are Thursday through Monday, 4:00 AM–1:00 PM, with Tuesdays and Wednesdays off; or Sunday, 4:00 AM–1:00 PM, Wednesday, 8:00 AM–5:00 PM, and Thursday through Saturday, 4:00 AM–1:00 PM, with Mondays and Tuesdays off.

Requirements

High school diploma or GED.
At least 1 year of prior customer service, retail, or administrative support experience.
Valid driver's license with no more than 2 moving violations and/or at-fault accidents in the past 3 years.
No drug- or alcohol-related convictions on the driving record within the past 5 years, such as DUI/DWI.
Ability to work one of the listed schedules, apart from religious observation.
Authorization to work in the United States without requiring company sponsorship now or in the future.
At least 18 years old.

Responsibilities

Greet customers as they arrive on the lot using prescribed, appropriate dialogue.
Remind customers to check for personal belongings.
Identify items found in vehicles with a unit number, date, and time, and turn them in to lost and found.
Advise customers about rental charges, review them, and provide an accurate receipt.
Professionally and courteously explain transportation to the airport terminal.
Thank customers using prescribed dialogue.
Ask about customer service and satisfaction, and document dissatisfaction.
Discreetly check incoming vehicles for damage and direct customers to the counter to complete a damage/loss report when needed.
Use the proper statement to determine whether a vehicle is being returned with a full tank of gas.
Complete a service alert for mechanical or body damage communicated by customers.
Identify vehicles on system hold for turnback, time or mileage, recall, or other special locks, and verify their movement to the proper lot location.
Identify and tag vehicles flagged for grounding or preventative maintenance, and verify their movement to the proper lot location.
Keep the lot organized for ease of access and traffic flow.
Improve job performance through self-assessment, skill development, training, and goal setting.
Maintain regular and reliable attendance and punctuality.
Perform miscellaneous job-related duties as assigned.