Retrofit Construction Program Manager
About The Position
Microsoft Cloud Operations & Innovation (CO+I) delivers infrastructure supporting Microsoft’s online services. The Retrofit Construction Program Manager leads end-to-end delivery of a portfolio of complex datacenter retrofit and construction projects, ranging from $250,000 to $100 million, within the San Antonio metro. The role combines strategic and tactical project leadership, requiring expertise in datacenter operations and construction, strong interpersonal and organizational abilities, and project management skills. It reports to the Director of Operations Construction. Projects take place inside live, operational datacenters and are delivered from scope development and design management through procurement, construction, and closeout while maintaining customer availability. The program manager oversees general contractors, subcontractors, equipment suppliers, commissioning agents, architects, engineers, and consultants, and collaborates with Site Operations, engineering, commissioning, EHS, security, and cost teams. The role is responsible for ensuring safety, quality, cost-efficiency, security, and alignment with Microsoft’s datacenter development strategy. It also promotes an inclusive work environment and treats customer availability and safety as core operational priorities.
Requirements
- High school qualification or equivalent and 3+ years of experience supporting IT equipment or related technology, or delivering server and network deployment projects in large-scale environments; or equivalent experience.
- Ability to meet Microsoft, customer, and/or government security screening requirements, including passing the Microsoft Cloud Background Check upon hire or transfer and every two years thereafter.
- Verification of U.S. citizenship to meet federal government security requirements.
Nice To Haves
- Bachelor’s or technical college degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, Supply Chain Management, or a related field and 8+ years of experience in critical environment infrastructures (such as UPS, generators, or AHUs) or physical IT infrastructures (such as servers, SANs, networking, capacity, datacenter racks/enclosures, or structured cabling).
- Alternatively, high school qualification or equivalent and 10+ years of experience in critical environment infrastructures (such as UPS, generators, or AHUs) or physical IT infrastructures (such as servers, SANs, networking, capacity, datacenter racks/enclosures, or structured cabling); or equivalent experience.
Responsibilities
- Develop and maintain best practices for identifying and implementing cost-effective solutions.
- Support the selection, contracting, and integration of multiple vendors and internal partners.
- Support the deployment of scalable solutions across Operations Construction projects.
- Contribute to decisions about solutions, schedules, and change management.
- Use influence, critical thinking, and negotiation to evaluate options and recommend effective solutions.
- Serve as a primary point of contact for project development and delivery.
- Regularly review cost and KPI metrics, invoices, and policy and process communications with client partners.
- Coordinate meetings and activities with vendors and cost managers, and incorporate lessons learned.
- Attend owner, architect, and contractor (OAC) and other project meetings, providing updates as needed.
- Provide consistent weekly reporting on project progress against scope, schedule, and budget.
- Manage and report on safety, scope, schedule, budget, and risk.
- Maintain fiscal responsibility for the approved project budget.
- Support datacenter operations while adhering to security, safety, and availability requirements in live critical environments.
- Oversee vendor and contractor performance and ensure compliance with project requirements.
- Prepare Requests for Proposal (RFPs), Project Execution Requests (PERs), and other approval documentation.
- Validate vendor costs, including reviewing and approving pay applications and change orders.
- Embody Microsoft’s culture and values.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
