Retinal Camera Operator - Eye Exam Specialist (Ophthalmology Technician)
About The Position
The Retinal Camera Operator - Eye Exam Specialist is primarily responsible for performing scheduled diabetic eye exams (retinal screenings) for members at provider practices, using company-provided retinal imaging equipment. The company provides equipment and training, and covers travel to and from appointments. The role requires careful operation of specialized imaging equipment and daily travel to scheduled appointments. Candidates must reside locally in the Atlanta, Georgia area. This is a field-based role with up to 100% paid travel to provider practices and patient homes. On non-appointment days, the employee engages virtually with team members, internal partners, customers, providers, payers, and care teams. Responsibilities also include coordinating appointments and travel, supporting eye-exam and related quality-gap closure, maintaining equipment and procedure competency through training, and contributing to quality improvement, reporting, patient outreach, and customer success.
Requirements
- Willingness and ability to travel daily, up to 100%, to provider practices for scheduled eye exams.
- Valid driver's license and reliable transportation.
- Associate degree or greater in a related field.
- Minimum of 1–3 years of experience in a healthcare setting.
- Knowledge of medical terminology, quality measures, medical billing, or coding.
- Proficiency using Microsoft Excel, PowerPoint, Word, Outlook, Teams, and multiple healthcare-related systems or applications.
- Strong verbal and written communication skills.
- Strong attention to detail and organizational skills, with the ability to meet hard deadlines.
- Ability to collaborate effectively with management, co-workers, customers, providers, payers, and care teams.
- Ability to work independently in a remote environment.
- Must reside locally in the Atlanta, Georgia area.
- No prior eye-exam or imaging experience is required; full training and equipment are provided.
Nice To Haves
- Certified or licensed healthcare professional credential, such as Certified Medical Assistant (CMA) or Licensed Practical Nurse (LPN).
Responsibilities
- Travel to provider practices and patient homes for scheduled eye-exam appointments.
- Perform diabetic eye exams (retinal screenings) using company-provided imaging equipment.
- Support closure of eye-exam and related quality gaps.
- Complete company-provided training on retinal imaging equipment and eye-exam procedures before conducting exams independently, and maintain competency through ongoing training as needed.
- Manage a daily eye-exam appointment schedule, confirm appointments with practices and patients in advance, and coordinate travel logistics.
- Build and maintain strong working relationships with co-workers, customers, providers, payers, and care teams.
- Engage virtually with team members, internal partners, customers, providers, payers, and care teams on non-appointment days.
- Perform other assigned duties supporting quality improvement, reporting, patient outreach, and customer success.
- Follow security policies and procedures to protect patient PHI and PII and Guidehealth intellectual property.
Benefits
- Work from home in a fully remote company.
- Medical, dental, and vision plans.
- 401(k) plan with a 3% employer match when the employee contributes 6%.
- Life and disability insurance, with voluntary life insurance options.
- Employee Assistance Program (EAP).
- Paid time off plans.
- Paid parental leave.
- Learning and development resources.
- Travel reimbursement for appointment-related mileage and expenses.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
