Retinal Camera Operator - Eye Exam Specialist (Ophthalmology Technician)

Guidehealth • Smyrna, GA

1d • Remote

About The Position

The Retinal Camera Operator - Eye Exam Specialist performs scheduled diabetic eye exams (retinal screenings) for members at provider practices, using company-provided imaging equipment. The company provides full training and covers travel expenses. The role requires attention to detail and daily travel to scheduled appointments in the Atlanta, Georgia area; candidates must reside locally.

This is a field-based role involving travel to provider practices and patient homes for appointments, with virtual engagement with teams and partners on non-appointment days. The operator manages appointment scheduling and confirmations, coordinates travel, completes required training, maintains competency, builds working relationships, and supports quality improvement, reporting, patient outreach, and customer success. The role also requires following security policies to protect patient and company data.

Requirements

• Willingness and ability to travel daily, up to 100%, to provider practices for scheduled eye exams; candidates must reside locally in the Atlanta, Georgia area.
• Valid driver's license and reliable transportation.
• Associate degree or greater in a related field.
• At least 1–3 years of experience in a healthcare setting.
• Knowledge of medical terminology, quality measures, medical billing, or coding.
• Proficiency with Microsoft Excel, PowerPoint, Word, Outlook, and Teams, and with multiple healthcare-related systems or applications.
• Strong verbal and written communication skills.
• Strong attention to detail and organizational skills, with the ability to meet hard deadlines.
• Ability to collaborate effectively with management, co-workers, customers, providers, payers, and care teams.
• Ability to work independently in a remote environment.
• No prior eye exam or imaging experience is required; training and equipment are provided.
• Ability to meet remote-work technical requirements, including internet speeds of at least 100 Mbps download and 10 Mbps upload.

Nice To Haves

• Certified or licensed healthcare professional credential, such as Certified Medical Assistant (CMA) or Licensed Practical Nurse (LPN).

Responsibilities

• Travel to provider practices and patient homes for scheduled diabetic eye exams and retinal screenings.
• Use company-provided retinal imaging equipment to conduct screenings and support closure of eye exam and related quality gaps.
• Complete company-provided training on retinal imaging equipment and exam procedures before conducting exams independently, and maintain competency through ongoing training.
• Manage daily appointment schedules, confirm appointments with practices and patients in advance, and coordinate travel logistics.
• Build and maintain working relationships with co-workers, customers, providers, payers, and care teams.
• Engage virtually with team members and internal and external partners on non-appointment days.
• Perform other duties supporting quality improvement, reporting, patient outreach, and customer success.
• Follow security policies and procedures to protect PHI, PII, and company intellectual property.

Benefits

• Comprehensive medical, dental, and vision plans.
• 401(k) plan with a 3% employer match when the employee contributes 6%.
• Life and disability insurance, with voluntary life insurance options.
• Employee Assistance Program (EAP).
• Paid time off plans.
• Paid parental leave.
• Learning and development resources.
• Travel reimbursement for mileage and travel expenses associated with eye exam visits.
• Company-provided equipment at no charge to employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree