Retinal Camera Operator - Eye Exam Specialist (Ophthalmology Technician)
About The Position
The Retinal Camera Operator - Eye Exam Specialist performs scheduled diabetic eye exams (retinal screenings) for members at provider practices using company-provided retinal imaging equipment. The company provides equipment and full training, and covers travel to and from appointments, including mileage and travel expenses. The position requires daily travel to scheduled appointments and may include visits to patient homes. On non-appointment days, the employee engages virtually with team members and other internal and external partners. The role also supports closure of eye exam and related quality gaps, patient outreach, reporting, quality improvement, and customer success. Candidates must reside locally in the Atlanta, Georgia area. The company is fully remote, but this role is field-based and requires up to 100% paid travel.
Requirements
- Willingness and ability to travel daily, up to 100%, to scheduled appointments; qualified candidates must reside locally in the Atlanta, Georgia area.
- Valid driver's license and reliable transportation.
- Associate degree or greater in a related field.
- Minimum of 1–3 years of experience in a healthcare setting.
- Knowledge of medical terminology, quality measures, medical billing, or coding.
- Proficiency using Microsoft Excel, PowerPoint, Word, Outlook, Teams, and multiple healthcare-related systems or applications.
- Strong verbal and written communication skills.
- Strong attention to detail and organizational skills, with the ability to meet hard deadlines.
- Ability to collaborate effectively with management, co-workers, customers, providers, payers, and care teams.
- Ability to work independently in a remote environment.
- Ability to provide an internet connection with at least 100 Mbps download and 10 Mbps upload speeds.
- No prior eye exam or imaging experience is required; training and equipment are provided.
Nice To Haves
- Certified or licensed healthcare professional credential, such as Certified Medical Assistant (CMA) or Licensed Practical Nurse (LPN).
Responsibilities
- Travel to provider practices and patient homes for scheduled eye exam appointments in the Atlanta, Georgia area.
- Perform diabetic eye exams (retinal screenings) using company-provided imaging equipment.
- Complete company-provided training on retinal imaging equipment and eye exam procedures before conducting exams independently, and maintain competency through ongoing training.
- Manage a daily eye exam appointment schedule, confirm appointments with practices and patients in advance, and coordinate travel logistics.
- Support the closure of eye exam and related quality gaps.
- Build and maintain strong working relationships with co-workers, customers, providers, payers, and care teams.
- Engage virtually with team members, internal partners, customers, providers, payers, and care teams on non-appointment days.
- Perform other duties as assigned to support quality improvement, reporting, patient outreach, and customer success.
- Follow security policies and procedures to protect patient and company data, including PHI, PII, and Guidehealth intellectual property.
Benefits
- Comprehensive medical, dental, and vision plans.
- 401(k) plan with a 3% employer match when the employee contributes 6%.
- Life and disability insurance, with voluntary life insurance options.
- Employee Assistance Program (EAP).
- Paid time off plans.
- Paid parental leave.
- Learning and development resources.
- Company-provided equipment at no charge to employees.
- Travel reimbursement for work-related appointments.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
