Retinal Camera Operator - Eye Exam Specialist (Ophthalmology Technician)

Guidehealth•Decatur, GA

9h•Remote

About The Position

The Retinal Camera Operator - Eye Exam Specialist performs scheduled diabetic eye exams (retinal screenings) for members at provider practices using company-provided retinal imaging equipment. The company provides the equipment and full training, and covers mileage and travel expenses associated with eye exam visits. The role requires daily travel to provider practices and patient homes in the Atlanta, Georgia area, with up to 100% paid field travel; qualified candidates must reside locally. On non-appointment days, the employee engages virtually with team members, internal partners, customers, providers, payers, and care teams. The position also supports the closure of eye exam and related quality gaps, patient outreach, reporting, quality improvement, and customer success. Guidehealth is a fully remote company, though this role is field-based for scheduled appointments. Employees provide their own internet connection meeting the stated minimum speed requirements; the company provides necessary work equipment at no charge. The role is responsible for following security policies to protect patient and company data.

Requirements

Willingness and ability to travel daily, up to 100%, to provider practices for scheduled eye exams; qualified candidates must reside locally in the Atlanta, Georgia area.
Valid driver’s license and reliable transportation.
Associate degree or greater in a related field.
1–3 years of experience in a healthcare setting.
Knowledge of medical terminology, quality measures, medical billing, or coding.
Proficiency with Microsoft Excel, PowerPoint, Word, Outlook, Teams, and multiple healthcare-related systems or applications.
Strong verbal and written communication skills.
Strong attention to detail and organizational skills, with the ability to meet hard deadlines.
Ability to collaborate effectively with management, co-workers, customers, providers, payers, and care teams.
Ability to work independently in a remote environment.
Reliable internet connection with at least 100 Mbps download and 10 Mbps upload.
No prior eye exam or imaging experience is required; full training and equipment are provided.

Nice To Haves

Certified or licensed healthcare professional credential, such as Certified Medical Assistant (CMA) or Licensed Practical Nurse (LPN).

Responsibilities

Travel to provider practices and patient homes for scheduled diabetic eye exams and retinal screenings.
Operate company-provided retinal imaging equipment to perform eye exams and support closure of eye exam and related quality gaps.
Complete company-provided training on retinal imaging equipment and procedures before conducting exams independently, and maintain competency through ongoing training as needed.
Manage a daily eye exam appointment schedule, confirm appointments with practices and patients in advance, and coordinate travel logistics.
Build and maintain strong working relationships with co-workers, customers, providers, payers, and care teams.
Engage virtually with team members, internal partners, customers, providers, payers, and care teams on non-appointment days.
Perform other assigned duties supporting quality improvement, reporting, patient outreach, and customer success.
Follow security policies and procedures to protect PHI, PII, and Guidehealth intellectual property.