Retinal Camera Operator - Eye Exam Specialist (Ophthalmology Technician)

Guidehealth•Sandy Springs, GA

5d•Remote

About The Position

The Retinal Camera Operator - Eye Exam Specialist performs scheduled diabetic eye exams (retinal screenings) for members at provider practices using company-provided retinal imaging equipment. The company provides training and equipment, and no prior eye exam or imaging experience is required. The role involves daily field travel to provider practices and patient homes in the Atlanta, Georgia area, with travel expenses and mileage covered by the company. On non-appointment days, the employee engages virtually with team members and other internal and external partners. Candidates must reside locally and be able to work independently in a remote environment.

Requirements

Willingness and ability to travel daily, up to 100%, to provider practices for scheduled eye exams.
Reside locally in the Atlanta, Georgia area.
Valid driver’s license and reliable transportation.
Associate degree or greater in a related field.
At least 1–3 years of experience in a healthcare setting.
Knowledge of medical terminology, quality measures, medical billing, or coding.
Proficiency with Microsoft Excel, PowerPoint, Word, Outlook, and Teams, as well as multiple healthcare-related systems or applications.
Strong verbal and written communication skills.
Strong attention to detail and organizational skills, with the ability to meet hard deadlines.
Ability to collaborate effectively with management, co-workers, customers, providers, payers, and care teams.
Ability to work independently in a remote environment.
Ability to meet remote-work internet requirements: at least 100 Mbps download and 10 Mbps upload, suitable for video calls and connecting to internal and external systems.

Nice To Haves

Certified or licensed healthcare professional credential, such as Certified Medical Assistant (CMA) or Licensed Practical Nurse (LPN).

Responsibilities

Travel to provider practices and patient homes for scheduled eye exam appointments.
Perform diabetic eye exams and retinal screenings using company-provided imaging equipment.
Support closure of eye exam and related quality gaps.
Complete company-provided training on retinal imaging equipment and eye exam procedures before conducting exams independently, and maintain competency through ongoing training as needed.
Manage a daily eye exam appointment schedule, confirm appointments with practices and patients in advance, and coordinate travel logistics.
Build and maintain working relationships with co-workers, customers, providers, payers, and care teams.
Perform other duties supporting quality improvement, reporting, patient outreach, and customer success.
Follow security policies and procedures to protect PHI, PII, and Guidehealth intellectual property.