Retail Training Specialist - Yellowstone National Park

Internal Career Site • Yellowstone National Park, WY

18h • Onsite

About The Position

The Retail Training Specialist manages onboarding and universal training for new employees at Yellowstone National Park and promotes the Legendary Hospitality Mission Statement. The role supports retail training programs, leadership and supervisory management classes, and guest service training. It maintains constructive relationships with department and location managers, tracks training metrics, and ensures training records are accurate.

The position coordinates and delivers training for seasonal field personnel, supervises and evaluates field trainers, updates training materials and procedures, and assists managers in the field. It also contributes to training program development, uses data to improve content, and supports employees through organizational change. This is a seasonal role running from late March 2027 to mid-September 2027, paying $21.00 per hour.

Requirements

• Ability to teach, motivate, and develop line staff and managers in seasonal hospitality operations.
• Project management skills and ability to drive program engagement.
• Strong presentation skills and ability to think clearly and respond appropriately under pressure.
• Ability to interact professionally with coworkers, guests, and employees while providing Legendary Hospitality to internal and external guests.
• Positive and effective verbal and written communication skills.
• Effective organizational skills.
• Ability to work with little supervision.
• Physical ability to lift and carry up to 50 pounds throughout the day.
• Ability to stand for long periods and frequently walk up and down stairs.
• Ability to speak clearly in front of large audiences for several hours.
• Ability to sit and type at a computer for extended periods.
• Ability to work with required chemicals and in hot, cold, and dusty environments at elevations above 5,000 feet.
• Ability to work in close proximity to large game animals such as elk while respecting their space and not approaching them.
• Hand dexterity to sort paperwork and small items.

Nice To Haves

• Knowledge of company policies and procedures.
• Ability to become certified where possible and participate in workshops and training to increase skills and knowledge in related fields.

Responsibilities

• Perform duties in support of company goals, maximize guest service, and meet or exceed job expectations.
• Incorporate Legendary Hospitality into training programs and guide the training team toward retail-specific goals.
• Ensure training presentation styles and content are consistent, using instructional methods that engage learners and support transfer of learning to the workplace.
• Model company expectations and behaviors, accept constructive feedback, and coach others to meet expectations.
• Compile data for program development or modification as requested by Learning and Development and Human Resources, and help develop content based on data.
• Act as a subject matter expert in the specialty and conduct training, including facilitation outside the area of expertise.
• Help mitigate employee resistance to organizational change and motivate a diverse team by building relationships, leading by example, and managing conflict.
• Serve as a resource for field managers and assistant managers on procedures, standards, and company-wide policies.
• Facilitate leadership and supervisory management training.
• Develop and update procedures.
• Coordinate, schedule, and assist with training seasonal field personnel using presentation and on-the-job training techniques.
• Assist and coach managers and assistant managers in the field in conjunction with the Support Department and location management.
• Help supervise field trainers and conduct training evaluations to ensure materials are presented properly.
• Assist in developing training programs for specialist positions.
• Maintain and update training plans and outlines as procedures change.
• Develop, organize, and conduct training seminars and meetings as needed.
• Assist with annual updates to job training manuals and aids.
• Assist with schedules and coordinate training venues and dates; schedule mid-season arrival training as needed.
• Escalate concerns related to employment law and company policies and procedures as appropriate.
• Pursue certifications where possible and participate in workshops and training to develop relevant skills and knowledge.
• Remain active in the learning community by attending functions, meetings, seminars, and training.
• Complete special projects as assigned.

Benefits

• Employee housing in dormitory-style accommodations and on-site cafeteria-style meals provided at low cost.
• Free on-site laundry facility, limited-bandwidth Wi-Fi, and included utilities.
• Free Yellowstone and Grand Teton National Park pass.
• Employee Recreation Program, including recreation centers, athletics, gear rentals, seminars, van trips, and hiking.
• Access to discounted services at Yellowstone Medical Clinics operated by STGi.
• Retail, lodging, and travel discounts.
• $350 referral bonus program.
• Competitive benefit programs and services for eligible employees.

What This Job Offers

• Education Level: No Education Listed