About The Position

The Retail Team Member provides friendly customer service, helps customers locate products and find solutions, and delivers a fast, friendly checkout experience. The role includes cash handling, promoting the Rewards program and Private Label Credit Cards, and educating customers about the Voice of Customer survey. Team Members also assist with omnichannel processes such as Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS). Store operations duties include unloading trucks, stocking merchandise, completing planograms, maintaining merchandise recovery and store standards, performing Store In Stock Optimization (SISO) and ad set duties, and supporting shrink and safety programs. Team Members follow company procedures, policies, and applicable requirements, and interact with others respectfully. This role is cross-trained in Custom Framing sales and production, with other duties assigned as needed. The position is in a public retail store. Public areas are climate controlled, though some stock rooms may not be. Some outdoor work may be required when retrieving shopping carts or unloading trucks. The work hours include nights, weekends, and early mornings. The role requires applicants to be at least 16 years old and satisfy applicable federal, state, and local legal requirements. The stated base pay range is $13.00–$15.30; overtime compensation may be available in accordance with applicable laws. Benefits are subject to position and eligibility.

Requirements

  • Must be at least 16 years old.
  • Must satisfy federal, state, and local legal requirements of the job.
  • Ability to remain standing for long periods.
  • Ability to move throughout the store.
  • Ability to bend, lift, carry, reach, and stretch regularly.
  • Ability to lift heavy boxes and access high shelves using a ladder or similar equipment.

Nice To Haves

  • Retail and/or customer service experience preferred.

Responsibilities

  • Help customers shop, locate products, and find solutions.
  • Provide a fast and friendly checkout experience and handle cash according to standards.
  • Promote the Rewards program and Private Label Credit Cards and complete enrollments.
  • Educate customers about the Voice of Customer (VOC) survey.
  • Assist with omnichannel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
  • Participate in truck unloading, stocking, and planogram (POG) processes.
  • Complete merchandise recovery and maintenance, including returns and general store recovery, to support a well-merchandised and in-stock store.
  • Perform Store In Stock Optimization (SISO) and ad set duties as assigned.
  • Support shrink and safety programs.
  • Follow standard operating procedures, company programs, policies, and standards to ensure compliance with applicable laws and requirements.
  • Interact with others in an accepting and respectful manner, remain positive in difficult situations, support the organization's vision and values, and serve as a positive role model.
  • Cross-train in Custom Framing sales and production.
  • Perform other duties as assigned.

Benefits

  • 401(k) with employer match, depending on position and eligibility
  • Employee Assistance Program
  • Medical, dental, and vision coverage, depending on position and eligibility
  • Telemedicine services
  • Flexible spending accounts
  • Commuter benefits
  • Tuition assistance
  • Adoption assistance
  • Voluntary insurance options
  • Employee discounts
  • Partner discount programs
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