Retail Team Member - Events Coordinator

Michaels Stores•Cambridge, MA

11d•$16 - $19•Onsite

About The Position

The Retail Team Member - Events Coordinator plans, coordinates, and facilitates events, including children's birthday parties, craft classes, and other store events. The role creates a fun, engaging, and stress-free experience for guests while providing friendly customer service and helping customers find products. It also supports fast checkout, store operations, merchandise recovery, stocking, and cleanliness. Team members may be cross-trained in Custom Framing sales and production.

Requirements

Retail and/or customer service experience is required.
Experience working with children and children's events is required.
Excellent people skills.
Good written, verbal, and nonverbal communication and listening skills.
Organizational, interpersonal, and creative problem-solving skills.
Ability to handle job stress and interact effectively with guests of all ages and coworkers.
Energetic and enthusiastic personality.
Ability to remain standing for long periods and move throughout the store.
Ability to bend, lift, carry, reach, and stretch regularly.
Ability to lift heavy boxes and access high shelves using a ladder or similar equipment.
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

Responsibilities

Plan and coordinate multiple events at once, including children's birthday parties and craft classes.
Engage clients of all ages and create an environment of fun and creativity.
Demonstrate and instruct participants in craft projects, face painting, and other activities.
Facilitate party add-ons such as goody bags and balloons according to company standards.
Communicate event details with clients and store team members.
Answer emails, make phone calls, complete paperwork, and perform other event-related administrative tasks.
Adjust event plans based on client feedback and needs, and prepare backup or emergency plans.
Ensure client satisfaction and uphold cleanliness and safety standards; set up, break down, and clean event areas.
Help customers locate products and provide shopping solutions.
Provide a fast and friendly checkout experience.
Promote the Rewards program and Private Label Credit Cards, complete enrollments, and educate customers about the Voice of Customer survey.
Assist with Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS) processes.
Participate in truck unloading, stocking, and planogram processes.
Complete merchandise recovery and maintenance, Store in Stock Optimization (SISO), and AD set duties as assigned.
Support shrink and safety programs and follow company policies, standard operating procedures, and applicable legal requirements.
Interact respectfully and positively with customers and coworkers, promote the organization's vision and values, and serve as a role model for other team members.
Cross-train in Custom Framing sales and production.
Participate in daily store cleaning, including sweeping, vacuuming, dusting, and restroom upkeep.
Perform other duties as assigned.