Part Time Retail Team Lead

Vera Bradley • North Conway, NH

12d • $16 - $24

About The Position

The Retail Team Lead, also referred to as a Key Holder, works in partnership with store leadership and alongside store associates to provide daily direction, communication, and training. The role helps execute daily action plans in accordance with Vera Bradley’s objectives and standards, leads the team toward sales goals, and supports an excellent shopping experience. The Team Lead is responsible for opening and closing the store.

This position supports sales, customer engagement, visual merchandising, store operations, team collaboration, and loss prevention. The role requires open availability and flexibility to work nights, weekends, and holidays, as well as the ability to meet the stated physical and sensory demands of a retail environment.

The position is incentive eligible based on achievement of company and store metrics. The posted base pay range is $15.81–$23.68, with a stated starting pay of $18.00 USD; pay within the range depends on work location and excludes bonuses, equity, or other incentives, if applicable.

Requirements

• High school graduate or equivalent strongly preferred.
• Prior retail experience strongly preferred.
• Prior management experience strongly preferred.
• Experience in specialty retail strongly preferred.
• Dependable, with open availability and flexibility to work nights, weekends, and holidays.
• Strong desire and ability to serve customers and solve problems.
• Ability to lead, motivate, and promote a team environment.
• Excellent interpersonal, written, and verbal communication skills.
• Detail-oriented, with the ability to manage multiple tasks simultaneously.
• Polished, polite, and professional demeanor.
• Ability to build and maintain rapport with internal and external customers and handle situations with confidence, tact, and resourcefulness.
• Flexible and adaptable, with the ability to work under pressure to meet deadlines in a fast-paced environment.
• Ability to walk and stand constantly, and bend, stoop, and reach frequently.
• Ability to work with strong fragrances and scents throughout the workday.
• Strong sensory skills, including good eyesight and hearing, and dexterity.
• Ability to consistently lift 10–35 lbs; occasionally lift up to 55 lbs; and push or pull more than 55 lbs.

Nice To Haves

• Experience with a retail POS system.

Responsibilities

• Set high standards and motivate the team to create The Experience.
• Exceed sales goals, build store traffic, convert Guests, interact with product, and promote campaigns and contests to drive brand awareness and lasting customer relationships.
• Act as a Brand Ambassador by consistently modeling and upholding Vera Bradley Core Values.
• Assist the leadership team with planning, implementing, and maintaining visual merchandising brand standards.
• Assist with store operations, including inventory, ordering, training, Fussy Matrix, emailing and calling Guests, and opening and closing.
• Act as a liaison between store associates and store leadership to create a fun and collaborative work environment.
• Support a culture of honesty and loss-prevention awareness, connecting The Experience and associate engagement with shrink prevention.

Benefits

• Incentive eligibility based on achievement of company and store metrics.
• Paid volunteer time off.
• Employee discount on Vera Bradley products.
• Opportunities for leadership development, skill development, and career advancement.
• Holistic wellness program providing no-cost access to financial, physical, and mental wellness experts.
• DailyPay option for wage payment.
• 401(k) with company match and immediate vesting, subject to service and age requirements.
• Ancillary benefits, including pet insurance, cell phone discount, and employee referral bonus.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED