Retail Part Time Team Lead

Office Depot • Louisville, KY

1d • $10 - $15

About The Position

The Retail Team Lead is a part-time role that provides customers with total solutions across products, technology, services, furniture, and print. The position builds customer relationships and serves as a trusted advisor by using provided training and sales principles to engage customers, assess their needs, and support customer satisfaction. The Team Lead contributes to a customer-centric environment, community engagement, and a positive culture aligned with Office Depot’s 5C values: Caring, Committed, Creative, Collaborative, and Courageous.

The role supports sales culture, store visual and merchandising standards, freight and logistics activities, and client satisfaction. It also serves as a part-time Key Carrier and may perform Leader on Duty functions. The Team Lead must be able to perform External Key Carrier duties, including opening and closing the store, and may be scheduled for those shifts. Essential functions may require consent to periodic comprehensive third-party background checks.

The position supports Print Services operations and sales, helps associates use Print Services equipment, and coordinates customer assistance. It processes merchandise, supports loss prevention and operational compliance, seeks process improvements, and contributes to sales and profitability through conversion, Average Order Value, and customer satisfaction initiatives. As an External Key Carrier or Leader on Duty, the Team Lead helps maintain building and associate safety and security during management’s absence, supports opening and closing procedures, promotes awareness of key performance indicators, and may assist with cash-handling and related audits.

The ODP Group describes itself as a provider of products, services, and technology solutions through a B2B distribution platform and omnichannel presence. Coworkers are expected to support the company’s operational safety culture by working safely and addressing potential hazards or concerns.

Requirements

• High school diploma or equivalent preferred.
• 1–3 years of related experience; sales and/or customer service experience preferred.
• Basic computer skills and ability to use job-related technology and POS systems.
• Attention to detail.
• Advanced selling skills and strong customer focus.
• Excellent verbal and written communication skills and strong interpersonal skills.
• Positive, engaging, and adaptable in a changing environment.
• Demonstrates integrity, accountability, and trust.
• Action-oriented, with a drive for results, sound decision-making, and patience.
• Desire to continuously build product and selling knowledge.
• Ability to perform External Key Carrier responsibilities, including opening and closing shifts.

Nice To Haves

• Experience in Print Services.
• High school diploma or equivalent.
• Sales and/or customer service experience.

Responsibilities

• Support the Print function to help operate efficiently and drive overall store sales.
• Operate Print Services equipment and assist associates with its use to ensure orders are completed correctly and on time.
• Use communication tools to request assistance in Print Services and coordinate appropriate service for customers throughout the store.
• Process merchandise accurately and efficiently according to procedures, deadlines, and visual merchandising standards.
• Identify opportunities to improve processes and implement plans to reduce waste and inefficiencies.
• Partner with associates to support regular loss prevention compliance and comply with company policies, procedures, and practices.
• Contribute to sales and profitability through conversion, Average Order Value, and customer satisfaction improvement initiatives.
• Drive positive client satisfaction, including coaching and training associates to enhance the customer experience.
• Support community outreach initiatives that promote client and customer retention.
• Develop personal selling skills and product knowledge using sales and service tools to deliver total solutions.
• Perform External Key Carrier duties, including opening and closing responsibilities and maintaining building and associate safety and security when management is absent.
• Promote awareness of key performance indicators and provide guidance to improve results.
• Activate or deactivate the store alarm system and follow store opening and closing processes.
• May assist with reviewing cash handling, cashier, and merchandise error logs, register voids, tax exemptions, and related cash office audits.
• Perform other duties as assigned or deemed necessary.
• Work safely and address potential hazards or concerns in support of the operational safety culture.

Benefits

• 401(k)
• Competitive salaries
• Opportunities to move and grow within the organization
• May be eligible to participate in an incentive program, subject to the Incentive Plan terms and conditions

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED