Retail Part Time Team Lead

Office Depot • Gonzales, LA

13d

About The Position

The Retail Team Lead is a part-time role providing customers with solutions across products, technology, services, furniture, and print. The role builds and maintains customer relationships, uses training and sales principles to identify customer needs, and supports a customer-centric environment and positive culture aligned with Office Depot’s 5C values: Caring, Committed, Creative, Collaborative, and Courageous. The Team Lead demonstrates enthusiasm for the brand and its offerings while helping drive sales, customer satisfaction, and a strong store sales culture.

The position supports Print Services, store operations, visual merchandising, freight and logistics, and client engagement. It is also a part-time Key Carrier role and may include Leader on Duty functions. The Team Lead must be able to perform External Key Carrier duties, including scheduled opening and closing shifts. The position may require consent to periodic comprehensive third-party background checks.

The role requires supporting a safe and healthy work environment, following operational safety practices, and addressing potential hazards or concerns. Other duties may be assigned. The company offers competitive salaries, a benefits package that includes a 401(k), opportunities for career growth, and possible participation in an incentive program, subject to its terms and conditions.

Requirements

• High school diploma or equivalent preferred.
• 1–3 years of related experience; sales and/or customer service experience preferred.
• Basic computer skills and ability to use job-related technology and point-of-sale (POS) systems.
• Attention to detail.
• Advanced selling skills and strong customer focus.
• Excellent verbal and written communication skills and strong interpersonal skills.
• Positive, engaging, and adaptable in a changing environment.
• Demonstrated integrity, accountability, and trustworthiness.
• Action-oriented approach, drive for results, sound decision-making, and patience.
• Desire to continually build product and selling knowledge.
• Ability to perform External Key Carrier responsibilities, including opening and closing duties and scheduled shifts.
• May be required to consent to periodic comprehensive background checks conducted by a third party.

Nice To Haves

• Experience in Print Services.
• High school diploma or equivalent.

Responsibilities

• Support Print Services operations and store sales; operate and assist associates with Print Services equipment to complete customer orders correctly and on time.
• Use communication tools to request assistance in Print Services and coordinate appropriate service for customers throughout the store.
• Process merchandise accurately and efficiently while following procedures, deadlines, and visual merchandising standards.
• Identify process improvements and implement plans to reduce waste and inefficiencies.
• Partner with associates to maintain loss prevention compliance and support company loss prevention efforts.
• Follow company policies, procedures, and practices.
• Contribute to sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction initiatives.
• Drive positive client satisfaction, including coaching and training associates to improve the customer experience.
• Support community outreach initiatives to encourage client and customer retention.
• Develop personal selling skills and product knowledge using available sales and service tools to deliver total solutions.
• Perform External Key Carrier duties, including opening or closing the store and scheduled opening and closing shifts.
• Help ensure the safety and security of the building and associates when the management team is absent.
• As part of opening or closing duties, communicate key performance indicators, guide associates toward improved results, activate or deactivate the store alarm, and follow opening or closing processes.
• May assist with reviewing cash handling, cashier, and merchandise error logs, register voids, tax exemptions, and related cash office audits.
• Support a safe and healthy work environment by working safely and addressing potential hazards or concerns.
• Perform other duties as assigned.

Benefits

• 401(k)
• Competitive salaries
• Incentive program participation may be available, subject to the Incentive Plan terms and conditions.
• Opportunities to move and grow within the organization.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED