Retail Part Time Team Lead

Office Depot • Benton, AR

6d

About The Position

The Retail Team Lead is a part-time role that provides customers with total solutions across products, technology, services, furniture, and print. The role builds customer relationships and serves as a trusted advisor by using provided training and sales principles to assess customer needs, promote offerings, and support customer satisfaction. The Team Lead contributes to a customer-centric environment, community engagement, and a positive culture aligned with Office Depot’s 5C values: Caring, Committed, Creative, Collaborative, and Courageous.

The position supports sales and profitability, print services, visual merchandising, freight and logistics, operational efficiency, and client satisfaction. It also serves as a part-time Key Carrier role and may perform Leader on Duty functions. External Key Carrier duties include scheduled opening and closing shifts and helping ensure the safety and security of the building and associates when management is absent. The role may require periodic comprehensive third-party background checks.

The ODP Group describes itself as a provider of products, services, and technology solutions through an integrated B2B distribution platform and omnichannel presence, including supply chain and distribution operations, dedicated sales professionals, online presence, and Office Depot and OfficeMax retail stores. Coworkers are expected to support a safe and healthy work environment by working safely and addressing potential hazards or concerns. The listed duties describe the general nature of the work and are not exhaustive; other duties may be assigned.

Requirements

• High school diploma or equivalent preferred.
• 1–3 years of related experience; sales and/or customer service experience preferred.
• Basic computer skills and ability to use job-related technology and point-of-sale systems.
• Attention to detail.
• Advanced selling skills and strong customer focus.
• Excellent verbal and written communication skills and strong interpersonal skills.
• Positive, engaging, and adaptable in a changing environment.
• Demonstrated integrity, accountability, and trustworthiness.
• Action-oriented approach, drive for results, sound decision-making, patience, and desire to continually build product and selling knowledge.
• Ability to perform External Key Carrier responsibilities, including opening and closing the store and being scheduled for those shifts.
• Ability to support a safe and healthy work environment by working safely and addressing potential hazards or concerns.

Nice To Haves

• Experience in Print Services is desirable.
• High school diploma or equivalent is preferred.
• Sales and/or customer service experience is preferred.

Responsibilities

• Support efficient operation of the Print Services function and drive overall store sales.
• Operate and assist associates with equipment in the Print Services area to maintain efficient production and complete client orders correctly and on time.
• Use communication tools to request assistance in Print Services and coordinate appropriate service for customers throughout the store.
• Process merchandise accurately and efficiently according to procedures, deadlines, and visual merchandising standards.
• Identify opportunities to improve processes and implement plans to reduce waste and inefficiencies.
• Partner with associates to maintain loss-prevention compliance and support company loss-prevention efforts.
• Ensure compliance with company policies, procedures, and practices.
• Contribute to sales and profitability through conversion, average order value, and customer-satisfaction improvement initiatives.
• Drive positive client satisfaction, including coaching and training associates to enhance the customer experience.
• Support community outreach initiatives to encourage client and customer retention.
• Develop personal selling skills and product knowledge using provided sales and service tools to deliver total solutions.
• Ensure building and associate safety and security when management is absent.
• Perform opening and closing responsibilities, including communicating key performance indicators, guiding improvements, activating or deactivating the store alarm, and following opening or closing processes.
• May assist with reviewing cash handling, cashier, merchandise error, register void, tax-exemption, and related cash-office audit records.
• Perform other duties as assigned.

Benefits

• 401(k)
• Competitive salaries and a benefits package.
• Opportunities to move and grow within the organization.
• May be eligible to participate in an incentive program, paid according to the Incentive Plan terms and conditions.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED