Retail Part Time Team Lead

Office Depot • Montebello, CA

13d • $17 - $22

About The Position

At Office Depot, the part-time Retail Team Lead provides total solutions to customers across Products, Technology, Services, Furniture, and Print offerings. The role builds customer relationships and serves as a trusted advisor by using provided training and sales principles to proactively engage customers, assess needs, and support sales. The Team Lead contributes to a customer-centric environment, community engagement, and a positive culture aligned with the Office Depot 5C values: Caring, Committed, Creative, Collaborative, and Courageous.

The role supports a vibrant sales culture and helps maintain store visual and merchandising standards, freight, logistics, and client satisfaction. It also serves as a part-time Key Carrier and may perform Leader on Duty functions. External Key Carrier duties include opening and closing the store and being scheduled for those shifts. The position may require consent to periodic comprehensive background checks.

The position requires supporting Print Services operations and sales, operating and assisting associates with Print equipment, and coordinating service for customers. It also handles merchandise processing, operational efficiency, loss prevention, customer engagement, and opening or closing responsibilities. The role may assist with cash handling and store audit reviews, while supporting associates through coaching and training.

The ODP Group describes itself as a provider of products, services, and technology solutions through a B2B distribution platform and omnichannel presence, including supply chain operations, sales professionals, online presence, and Office Depot and OfficeMax retail stores. Coworkers are expected to support a safe work environment by working safely and addressing potential hazards or concerns. The company offers competitive salaries, a benefits package that includes a 401(k), opportunities for advancement, and possible participation in an incentive program, subject to plan terms and conditions.

Requirements

• High school diploma or equivalent preferred.
• 1–3 years of related experience; sales and/or customer service experience preferred.
• Basic computer skills and ability to use job-related technology and POS systems.
• Attention to detail.
• Advanced selling skills and strong customer focus.
• Excellent verbal and written communication skills and strong interpersonal skills.
• Positive, engaging, and adaptable in a changing environment.
• Demonstrated integrity, accountability, and trust.
• Action-oriented, results-driven, and able to make sound decisions; patience and a desire to continuously build product and selling knowledge.
• Ability to perform External Key Carrier responsibilities, including opening and closing responsibilities, and be scheduled for those shifts.
• Ability to consent to periodic comprehensive background checks may be required.

Nice To Haves

• Experience in Print Services.
• High school diploma or equivalent.
• Sales and/or customer service experience.

Responsibilities

• Support efficient Print Services operations while driving overall store sales.
• Operate and assist associates with equipment in the Print Services area to maintain efficient production and complete client orders correctly and on time.
• Use communication tools to request assistance in Print Services and coordinate appropriate customer service throughout the store.
• Process merchandise accurately and efficiently in accordance with procedures, deadlines, and visual merchandising standards.
• Identify process improvements and implement plans to reduce waste and inefficiencies.
• Partner with associates to ensure regular loss prevention compliance and support company loss prevention efforts.
• Ensure compliance with company policies, procedures, and practices.
• Contribute to sales and profitability through conversion, Average Order Value, and customer satisfaction improvement initiatives.
• Drive positive client satisfaction, including coaching and training associates to improve the customer experience.
• Support community outreach initiatives to encourage client and customer retention.
• Develop personal selling skills and product knowledge using sales and service tools to deliver total solutions.
• Ensure building and associate safety and security when management is absent.
• Perform opening or closing responsibilities, including store alarm activation or deactivation and opening or closing processes.
• Promote awareness of key performance indicators and provide guidance to improve results.
• May assist with reviewing cash handling, cashier and merchandise error logs, register voids, tax exemptions, and related cash office audits.
• Perform other duties as assigned or deemed necessary.

Benefits

• 401(k)
• Competitive salaries
• Opportunities to move and grow within the organization
• Possible participation in an incentive program, subject to plan terms and conditions

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED