Retail Part Time Team Lead

Office Depot•Rocky River, OH

12d

About The Position

The Retail Team Lead is a part-time role that provides customers with total solutions across products, technology, services, furniture, and print offerings. The role builds customer relationships and serves as a trusted advisor by using provided training and sales principles to understand customer needs, drive sales, and support satisfaction. The Team Lead contributes to a customer-centric environment, local community engagement, and a positive culture aligned with Office Depot’s 5C values: Caring, Committed, Creative, Collaborative, and Courageous. The Retail Team Lead supports sales and service across the store, including Print Services, merchandising, freight, and logistics. As a part-time Key Carrier, the role may perform Leader on Duty functions and must be able to perform External Key Carrier responsibilities, including scheduled opening and closing shifts. These responsibilities may require consent to periodic comprehensive background checks conducted by a third party. The position requires support for a safe and healthy work environment. Coworkers are expected to work safely and address potential hazards or concerns. The listed duties describe the general nature of the work; other duties may be assigned.

Requirements

High school diploma or equivalent preferred.
1–3 years of related experience; sales and/or customer service experience preferred.
Basic computer skills and ability to use job-related technology and POS systems.
Attention to detail; experience in Print Services is ideal.
Advanced selling skills and strong customer focus.
Excellent verbal and written communication skills and strong interpersonal skills.
Positive, engaging, and adaptable in a changing environment.
Demonstrates integrity, accountability, and trust.
Action-oriented, results-driven, and capable of sound decision-making; demonstrates patience and a desire to continually build product and selling knowledge.
Ability to perform External Key Carrier responsibilities, including opening and closing shifts.

Nice To Haves

High school diploma or equivalent.
Sales and/or customer service experience.
Experience in Print Services.

Responsibilities

Support Print Services operations and store sales; operate and assist associates with equipment to ensure client orders are completed correctly and on time.
Use communication tools to request assistance in Print Services and coordinate appropriate service for customers throughout the store.
Process merchandise accurately and efficiently in accordance with procedures, deadlines, and visual merchandising standards.
Identify opportunities to improve processes and implement plans to reduce waste and inefficiencies.
Partner with associates to maintain loss prevention compliance and support company policies, procedures, and loss prevention efforts.
Contribute to sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction initiatives.
Drive positive client satisfaction, including coaching and training associates to enhance the customer experience.
Support community outreach initiatives that encourage client and customer retention.
Develop personal selling skills and product knowledge using provided sales and service tools.
As an External Key Carrier or Leader on Duty, help ensure building and associate safety and security when management is absent.
Perform store opening and closing responsibilities, including communicating key performance indicators, guiding associates toward improved results, activating or deactivating the alarm system, and following opening or closing processes.
May assist with reviews of cash handling, cashier and merchandise error logs, register voids, tax exemptions, and related cash office audits.
Perform other duties as assigned.