Retail Part Time Team Lead

Office Depot • Mishawaka, IN

8d • $13 - $16

About The Position

The Retail Team Lead is a part-time role that provides customers with total solutions across products, technology, services, furniture, and print. The role builds and maintains customer relationships, uses provided training and sales principles to assess customer needs, and supports a customer-centric environment and positive culture aligned with Office Depot’s 5C values: Caring, Committed, Creative, Collaborative, and Courageous. The Team Lead helps build a vibrant sales culture, maintains visual and merchandising standards, and contributes to freight and logistics activities and client satisfaction.

The role also serves as a part-time Key Carrier and may perform Leader on Duty functions. External Key Carrier responsibilities include opening and closing the store and being scheduled for those shifts. Essential functions may require consent to periodic comprehensive background checks conducted by a third party.

The position supports Print Services operations and sales, operates and assists associates with Print Services equipment, and coordinates customer service throughout the store. It also processes merchandise, follows procedures and visual standards, identifies process improvements, supports loss prevention and company policy compliance, and contributes to sales and profitability initiatives. The Team Lead develops customer satisfaction through coaching and training, supports community outreach, and builds personal selling skills and product knowledge.

The ODP Group describes itself as a provider of products, services, and technology solutions through B2B distribution and omnichannel operations, including supply chain and distribution operations, sales professionals, online presence, and Office Depot and OfficeMax retail stores. Coworkers are expected to support a safe and healthy work environment by working safely and addressing potential hazards or concerns. The company offers competitive salaries, a benefits package including a 401(k), opportunities for advancement, and possible participation in an incentive program subject to its terms and conditions.

Requirements

• High school diploma or equivalent preferred.
• 1–3 years of related experience; sales and/or customer service experience preferred.
• Basic computer skills and ability to use job-related technology and POS systems.
• Attention to detail.
• Advanced selling skills and strong customer focus.
• Excellent verbal and written communication and strong interpersonal skills.
• Positive, engaging, and adaptable in a changing environment.
• Demonstrates integrity, accountability, and trust.
• Action-oriented with a drive for results, sound decision-making, patience, and a desire to continuously build product and selling knowledge.
• Ability to perform External Key Carrier responsibilities, including opening and closing responsibilities and working those scheduled shifts.
• May need to consent to periodic comprehensive third-party background checks.

Nice To Haves

• Experience in Print Services.
• High school diploma or equivalent.
• Sales and/or customer service experience.

Responsibilities

• Support efficient Print Services operations while driving overall store sales.
• Operate Print Services equipment and assist associates with its use to ensure efficient production and accurate, on-time completion of client orders.
• Use communication tools to request assistance in Print Services and coordinate appropriate service for customers throughout the store.
• Process merchandise accurately and efficiently in accordance with procedures, deadlines, and visual merchandising standards.
• Identify process improvements and implement plans to reduce waste and inefficiencies.
• Partner with associates to ensure regular loss prevention compliance and support company loss prevention efforts.
• Ensure compliance with company policies, procedures, and practices.
• Contribute to sales and profitability through conversion, Average Order Value, and customer satisfaction improvement initiatives.
• Drive positive client satisfaction, including coaching and training associates to improve the customer experience.
• Support community outreach initiatives to drive client and customer retention.
• Develop personal selling skills and product knowledge using sales and service tools to deliver total solutions.
• Ensure building and associate safety and security in the absence of the management team.
• Perform opening or closing responsibilities, including awareness of key performance indicators, guidance to improve results, alarm activation and deactivation, and store opening or closing processes.
• May assist with reviews of cash handling, cashier and merchandise error logs, register voids, tax exemptions, and related cash office audits.
• Perform other duties as assigned or deemed necessary.

Benefits

• 401(k)
• Competitive salaries
• Opportunities to move and grow within the organization
• Possible eligibility to participate in an incentive program, subject to the Incentive Plan terms and conditions

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED